CHARGE D'OPERATIONS SERVICES CLIENTELES H/F

Role Summary

As part of the operational excellence policy, it is strengthening the Quality Department by recruiting four Customer Services Operations Managers.

You provide operational support, training and advice to the agencies' customer services, on the missions entrusted to them, namely:

• Upstream management of customer follow-up: actions to prioritize customers and products
• Management of customer complaints and requests for instructions: processing of customer requests (internal and external), search for information and solutions with a view to profitability and customer satisfaction
• Dispute management: quantify non-quality, negotiate the cost of a dispute, assess damaged packages and monitor customer freight

You analyze and take actions with the aim of improving customer service performance.

The position requires national mobility for at least 50% of the activity.

Requirements

• Holder of a Bac+2/3 specialized in transport, logistics or commerce, you have at least 3 years of experience in the customer service of a transport company, ideally multimodal (road, overseas, logistics).
• As such, you have acquired good knowledge of transport regulations (standard contracts, international conventions). You have good teaching, communication and consulting skills. You know how to demonstrate excellent team spirit and autonomy.
• You are familiar with IT tools and more particularly the Microsoft office pack.
• Un bon niveau d’anglais est apprécié.

About the Company

The Manpower recruitment firm is looking for four Customer Services Operations Managers (M/F) on permanent contracts.

Our client is a major player in international road, sea and air transport. With a network of 100 agencies in France and 6,000 employees, it benefits from the strength of 2,000 locations around the world.