Customer Service Representative – M/F / CDD

Role Summary

• As part of the Customer Service team at the Aix-en-Provence laboratory, you will participate in the following missions:
• Reception and follow-up of customers (telephone, email, physical)
• Recording and monitoring of test and quote requests
• Writing and relaunching technical/commercial proposals
• Monitoring of orders and customer satisfaction
• Carrying out invoicing
• Interface between customers and technical teams
• Updating the customer database
• Participation in the continuous improvement of customer relations

Training

Bac +2 to Bac +3 (type BTS, DUT, professional license in commerce, management or customer relations).

Advantages

Significant professional experience in a similar position in a technical and/or industrial environment is a plus.

Requirements

Skills

• Sense of customer service
• Mastery of office tools (notably Microsoft Office)
• Autonomy, rigor, and organization
• Ability to establish trusting relationships with customers
• Good communication and relational skills
• Interest in technical and industrial environments
• English (read, written, spoken)

Benefits

What we offer you

• Immersion in a stimulating technical environment
• A caring and training team
• Concrete missions with real responsibilities.

About the Company

We are SGS, the world leader in testing, inspection and certification. Recognized as the benchmark for quality and integrity, SGS operates a network of more than 2,600 offices and laboratories around the world and employs more than 93,000 people working together to enable a better, safer and more interconnected world.