Customer service representative (M/F)

Role Summary

• Customer focus: supporting our customers by email and telephone with empathy and responsiveness for any support request during their warranty period
• Resolution of solutions: analyze needs, provide personalized responses and ensure the opening, monitoring and closing of care files with rigor
• Brand ambassador: embody our brand image among our customers by being the ultimate guarantor of their satisfaction and loyalty

Expertise and coordination: mobilize your mechanical knowledge to analyze the files (via photo/video expertise), exchange with our network of partner garages and validate repair orders (OR)

Internal collaboration: work in close synergy with internal teams to optimize the fluidity of our support processes

Requirements

• Sense of service: you place customer satisfaction at the center of your priorities. You have excellent interpersonal skills as well as great writing and telephone skills.
• Automotive skills: you have a strong interest in the automotive sector and you have the basic mechanical knowledge necessary to analyze each situation with relevance
• Analytical spirit: you are recognized for your organizational rigor, your analytical capacity and your strength of proposal in the face of varied files
• Digital agility: you are perfectly comfortable with IT tools and database management

Benefits

• Your recruitment journey
• HR exchange: a first contact with our Recruitment team to get to know each other and share our visions
• Manager interview: a meeting with your future manager to discuss your technical skills and your sense of service
• Ready to embark on the AUTO1 Group adventure and revolutionize the world of used vehicles? We can't wait to meet you!
• Choose Challenge. Choose Pace. Choose Growth.
• Committed to an inclusive approach with the priority of guaranteeing equal opportunities in access to and retention in employment, AUTO1 Group develops a working environment open to all without distinction.

About the Company

If you have the most ambitious appetite, welcome to our adventure where our promises are as big as our projects! AUTO1 Group, European leader in the purchase and sale of used vehicles, has been revolutionizing the sector for more than 10 years through its brands Vendezvotrevoiture.fr, AUTO1.com and Autohero. As an after-sales customer representative (M/F), you will join our after-sales team to play a key role in after-sales support for our customers and offer them an exceptional experience!

• What we offer you
• Flexible: partial teleworking for an excellent balance between professional and personal life
• Support: a complete training program and ongoing coaching upon your arrival
• Stimulating environment: a caring, dynamic and international working atmosphere promoting autonomy
• Evolution: real opportunities for internal mobility within a rapidly expanding European leader
• Conviviality: regular corporate events and moments of team sharing