Customer Relations Manager in Water Analysis Laboratory

Role Summary

Within the Hydrologie Nord laboratory specializing in Water Analysis, as Customer Project Coordinator, you ensure the technical interface between the laboratory and customers.

• As the sole point of contact for your customer portfolio within the laboratory, your missions are:
• Technical advice to customers on the choice of analyzes and methods, the edition of quotes
• Daily monitoring of analyses: from receipt of samples to results reports, you are at customer service at every stage
• Management of receivables & invoicing
• Contribution to sales development through customer satisfaction
• Management of technical complaints following validated reports
• Taking over on more operational missions following the vagaries of the activity

Requirements

• With initial scientific training (Bac+2 to Bac+5) with if possible a specialty in analytical chemistry, you ideally benefit from initial experience in the field of analyzes and ideally in relation with clients.
• You are recognized for your technical expertise (particularly in water analyses) and have a proven taste for customer contact.

Benefits

• Eurofins Environnement places diversity at the heart of its concerns and is particularly committed to professional equality, the employment of seniors and workers with disabilities.
• As part of our Citizen approach, our network of laboratories partners with the Ministry of the Armed Forces by facilitating the commitment of its reservist employees through advantageous measures.
• To find out more about our activities and professions: https://www.eurofins.fr/environnement/eurofins-envionnement-france-donnez-du-sens-à-votre-carrière/
• So don’t hesitate, apply and join the team!

About the Company

Eurofins Scientific is an international network of laboratories with nearly 64,000 employees operating in the field of life sciences, offering a unique range of analytical services to clients from multiple and varied industries, in order to make our lives and our environment safer, healthier and more sustainable.

Within our laboratory specializing in the analysis of building pollutants (asbestos, lead, hydrocarbons, etc.), our activity plays an essential role in the protection of public health, workers and the environment.