Business Analyst - ServiceNow - Business Line Solutions & Expertises - Toulouse

Role Summary

The ServiceNow division supports its clients – major accounts – in their digital transformation and the optimization of their business processes through the ServiceNow platform. He works on high value-added projects covering the entire life cycle of solutions: consulting, design, integration, evolution and maintenance in operational conditions.

In this context, we are looking for a ServiceNow Business Analyst to support our clients in formalizing their business needs and implementing ServiceNow solutions with high added value.

Your role and missions

• You collect, analyze and challenge customers' business needs,
• You lead functional and framing workshops,
• You write functional specifications and user stories,
• You contribute to the design of ServiceNow solutions (ITSM, workflows, catalogs, etc.),
• You work closely with the technical teams (Tech Lead, Architects, developers),
• You support the functional acceptance and user validation phases,

You participate in leading change and adopting the solution.

The advantages of joining us

A teleworking agreement to telework up to 2 days per week depending on your missions.

An interesting benefits package: mutual insurance, a CSE, restaurant vouchers, a profit-sharing agreement, vacation bonuses and co-optation.

Multiple career opportunities: more than 30 job families, so many pathways to imagine together.

Several hundred training courses accessible independently from the mobile app with Sopra Steria Academy.

The opportunity to join the Tech'Me UP collective (training, conferences, monitoring, and much more...).

An inclusive and committed employer, our company works every day to fight against all forms of discrimination and promote a respectful working environment. This is why, committed to diversity and diversity, we encourage all applications and all profiles.

https: //www.soprasteria.fr/nous-connaitre/nos-engagements

Requirements

• As a partner of national and international companies, travel is to be expected as part of our various projects
• You have a good understanding of processes as well as business issues and are able to popularize complex subjects.
• You demonstrate rigor, autonomy and a good collaborative spirit.
• You have good interpersonal skills and a sense of service.
• You have a professional level in English

CSA, CIS, SCRUM/SAFe certifications are a plus

• Graduate of an engineering school or equivalent, you have at least 5 years of experience in functional analysis on ServiceNow projects.
• Do you want to invest in a dynamic, passionate team with strong human values, capable of supporting its clients with strategic and innovative projects?
• Do you have a strong appetite for new technologies?
• Do you want to join a company that cares about the professional development of its employees?
• Join Sopra Steria!

About the Company

Sopra Steria, a major player in Tech in Europe, with 51,000 employees in nearly 30 countries, is recognized for its consulting, services and digital solutions activities. It helps its clients carry out their digital transformation and obtain concrete and lasting benefits. The Group provides a global response to the competitiveness challenges of large companies and organizations, by combining in-depth knowledge of sectors of activity and technologies with a collaborative approach. Sopra Steria places people at the heart of its action and is committed to its clients to make the most of digital technology to build a positive future. In 2025, the Group achieved a turnover of 5.6 billion euros.

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