Job Overview

Job Type

Full Time

Pay

Not disclosed

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Job description

Location:: Brazil
Work arrangement:: On-site

Role Summary

Omie aims to bring prosperity to the Brazilian entrepreneurial ecosystem. Therefore, we look for people with a growth mindset, valuing profiles that have the ability to adapt, a sense of collaboration and are motivated by innovation and continuous learning.

Be part of the story of one of the fastest growing technology companies in the country! 🚀
#Vempra Omie
Provide support via chat or telephone to Omie customers with the aim of resolving customer queries;
Perform remote access to customer machines in order to resolve customer queries;
Create step-by-step procedures carried out in the system in the format of images and texts or videos with the aim of answering customer questions
Escalate systemic problems and seemingly unresolvable issues to the Product Specialist team for validation and problem resolution;

Redirect any chat or telephone number that is not within your area of expertise to other sectors, to help the customer resolve their problem in the correct place;

Carry out chat services involving the rejection of invoices, via chat and telephone, aiming for a more specialized service.