Commercial Assistant

Role Summary

Provide assistance to the Commercial team by preparing quotes and delivering information to the customer in a timely manner, follow up and seek customer satisfaction.

• Search for the most cost-effective tests for customers and for Eurofins, choosing the best method and laboratory in the group to meet customer expectations;
• Ensure that synergies are being developed with other Eurofins laboratories in Brazil and abroad;
• Participate in ongoing projects;

Improve your technical knowledge and obtain information about the industry sectors under your responsibility, aiming to offer the best support to customers and clarify doubts;

• Prepare and adapt proposals according to the client's needs/requests;
• Send, confirm receipt and support the monitoring of proposals;
• Serve the customer, aiming to identify their demands and needs;
• Keep customer registration information updated in the integrated system;
• Support in prospecting new customers through market research;
• Support the financial department with customer billing and collection;
• Serve customers via telephone, web or other means, identifying their needs and forwarding them to the competent areas to resolve their demands;

Monitor the progress of solutions and provide the customer with the necessary feedback within the agreed deadlines and the company's quality standards, respecting internal standards and policies;

Insert the service notes made into the CRM system, as well as the resolution status;

Carry out post-sales activities, involving satisfaction surveys;

Carry out post-service contact with customers in order to measure satisfaction with the service provided as well as satisfaction with the resolution of the problem highlighted;

Perform other related activities, as necessary, or at the discretion of your superior.

Requirements

Behavioral skills

• Dynamism, communication, customer focus, interpersonal relationships, proactivity, commitment.
• Required education: Bachelor's degree in Food Engineering, Food Science, Agronomy, Pharmacy, Biology, Chemistry, Veterinary Science, Animal Husbandry, Chemical Engineering, Nutrition and related courses.
• Additional training: Completed degree is an advantage.
• Languages and expected level: Basic English.
• Previous experience (type and duration): 1 to 3 years of experience. Technical knowledge: Microsoft Office.

Benefits

• Work Schedule: Monday to Friday
• Opening hours: 8am to 6pm

About the Company

Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food and pharmaceutical product analysis, environmental matrices and agrosciences CRO services. It is also one of the leading global independent markets for certain laboratory tests and services for genomics, pharmacological research, forensic science, advanced materials sciences and in support of clinical studies. Furthermore, Eurofins is one of the leading emerging players in specialized clinical diagnostic tests in Europe and the US.

The group's key figures are approximately: Turnover of 3.8 billion euros, more than 800 laboratories in 47 countries and around 45,000 employees.