Customer Service Assistant

Role Summary

Nice to meet you, we are NEXDOM Healthtech 🤝🏽

Are you prepared to be part of a company that promotes innovation and quality in the management of health plan operators, offers a complete benefits package, development plan and has been in the market for over 20 years?

Here, our commitment is to create a positive and sustainable environment! And much more than offering innovative solutions, we want to be part of big dreams that create value for everyone.

We are always willing to learn and recognize our mistakes. We value knowledge and the exchange of perspectives, recognizing that the result is generated collectively.

Our leaders daily encourage creativity and the continuous search for ideas and solutions that transform our products, services and processes, strengthening our culture of acting with excellence! 🤩

We are #remotefirst! We encourage geographic freedom for you to work from wherever you want, having a routine with more flexibility and quality to achieve great results together.

Our mission is to promote innovation and quality in the management of health plan operators! And for this team to be complete, all we need is you! 💚

Proactive customer service, providing guidance and support on how to best use the product;

Clarify doubts about the features of the customer service system.

Monitor calls with the responsible teams, aiming to guarantee the contract SLA;

Control the SLA of customers under your responsibility.

Interface with the teams involved in dealings with clients under your responsibility.

• Experience in customer service and/or customer success
• Experience in technological tools (office 365, presentations, task management, others)
• Familiarity with CRM tools
• Skill in data analysis and project management
• Assertive written and verbal communication
• Training (courses/conventions) in CS

It will be a difference

Knowledge at Unimed

Customer success experience

And more

Light and relaxed atmosphere;

Culture focused on Innovation, Excellence, Commitment and Teamwork; 🚀

Company undergoing great development.

Here at NEXDOM, we value Diversity, Equity and Inclusion. All of our opportunities are aimed at people with disabilities, LGBTQIAP+, black people, people of different cultures and ages. The more diversity, the better. 💚

If you are participating or will participate in a selection process with us, access the Privacy Notice for Candidates and learn how we take care of your information with transparency and responsibility.

Benefits

The benefits of working at NEXDOM are

• Health Plan for you and dependents (no monthly fee 👀);
• Dental Plan for you and dependents (no monthly fee 👀);
• Food/Meal Voucher;
• Totalpass;
• Emotional Health Program for you and your dependents;
• Life insurance;
• Day off in the month of the birthday;
• Scholarship;
• Home Office Assistance;
• Transport voucher;
• Parking Assistance;

Hybrid or remote work flexibility.