Customer Service Specialist

Role Summary

Contact customers to obtain more information on analysis requests that are deviating, in addition to providing guidance on using the Eurofins On Line (EOL) tool; logistics/sampling services available and administrative procedures. Obtain performance indicators for the area and use this data to make improvements based on joint work between the Commercial/ASM/Login sectors.

Differential

Knowledge of English will be considered an advantage, as well as good interpretation skills and critical sense.

Vacancy information

Number of vacancies: 01.

Work schedule: Monday to Friday.

Opening hours: 08:00 to 18:00.

Availability to start on 07/14/2026.

Responsibilities

• Support customers in receiving the sample;
• Contact customers in cases of divergence between COC and commercial proposal to align requests;
• Promote accessibility and efficient use of the online sample registration and reporting system;
• Register customers in the Lims system;
• Change delivery deadlines for results in proposals for “rush time” analysis requests;
• Notify and approve “rush time” analyzes with those responsible in different areas of the laboratories;
• Make changes to commercial proposals for receiving samples, such as changing items, changing billing data, changing report issuance data, generating specific proposals for customers with price tables available on the network;
• Provide technical clarifications on bottles and preservation;
• Present to the hierarchical superior improvements that can be developed in synergy with other sectors; Maintain close communication with ASMs, sales and sample login;
• Answer questions and provide information about logistics, receiving samples, managing alerts, etc.
• Answer questions and provide administrative information; related to invoicing, delivery of results, change in Customer contact details, follow-up in case of late payment;
• Monitor the customer complaints management process (receive, collect and follow) with the quality team;
• Register control of receipt irregularities so that they can be addressed by the commercial team.
• For Customers with high demand, a dedicated contact within the Customer Service team may be assigned.
• Perform other related activities, as necessary, or at the discretion of your superior.

Requirements

• Behavioral skills: Commitment, good communication and interpersonal relationships, organization, discipline, pro-activity, dynamism, punctuality, flexibility and agility.
• Required education: Bachelor's degree in Chemistry, Biochemistry, Biology, Pharmacy, Food Science, Food Engineering or related courses.
• Additional training: Specialization in the area is an advantage.
• Languages and expected level: Advanced/fluent English + basic Spanish.
• Previous experience (type and duration): 1 to 3 years of experience, with solid knowledge of quality norms and standards and regulatory matters.
• Technical knowledge: Knowledge in the area of activity – environment or food.

Necessary Requirements

Previous experience in laboratories and customer service is desirable. We are looking for professionals with good communication, a problem-solving profile, who are comfortable speaking in public and interested in the environmental laboratories segment.

About the Company

Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food and pharmaceutical product analysis, environmental matrices and agrosciences CRO services. It is also one of the leading global independent markets for certain laboratory tests and services for genomics, pharmacological research, forensic science, advanced materials sciences and in support of clinical studies. Furthermore, Eurofins is one of the leading emerging players in specialized clinical diagnostic tests in Europe and the US.

The group's key figures are approximately: Turnover of 3.8 billion euros, more than 800 laboratories in 47 countries and around 45,000 employees.