VIP Customer Support

Role Summary

We need your professional experience

• Previous experience in customer support will be a strong advantage;
• Experience in the gambling industry will be a major plus;
• Experience working with VIP customers or high-value clients will be an advantage.

Responsibilities

Growe welcomes those who are excited to

• Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers;
• Provide personalized, high-quality support to VIP customers;
• Be the main point of contact for assigned high-value clients;
• Build and maintain strong, long-term relationships with clients;
• Handle inquiries, issues, and escalations across different brands within the company;
• Adapt communication style and service standards according to each brand’s guidelines;
• Maintain in-depth knowledge of each brand’s products, services, and promotions;
• Work flexible schedules and adapt to changing workloads;
• Meet KPIs related to response time, customer satisfaction, and retention;
• Provide 24/7 VIP support, including night shifts.

Requirements

We appreciate if you have those personal features

• Active and proactive;
• Communicative and people-oriented;
• Flexible and adaptable to change;
• Open-minded and ready for new challenges.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.