VIP Customer Support

Role Summary

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Responsibilities

Perfect for those who aim to

• Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers;
• Provide personalized, high-quality support to VIP customers;
• Be the main point of contact for assigned high-value clients;
• Build and maintain strong, long-term relationships with clients;
• Handle inquiries, issues, and escalations across different brands within the company;
• Adapt communication style and service standards according to each brand’s guidelines;
• Maintain in-depth knowledge of each brand’s products, services, and promotions;
• Work flexible schedules and adapt to changing workloads;
• Meet KPIs related to response time, customer satisfaction, and retention;
• Provide 24/7 VIP support, including night shifts.

Experience you’ll need to bring

• Previous experience in customer support will be a strong advantage;
• Experience in the gambling industry will be a major plus;
• Experience working with VIP customers or high-value clients will be an advantage.

It's a perfect match if you have those personal features:

• Active and proactive;
• Communicative and people-oriented;
• Flexible and adaptable to change;
• Open-minded and ready for new challenges.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.