Technical Customer Support

Role Summary

Location: São Paulo - Remote

Why You Should Join Fluke Reliability?

At Fluke Reliability, we help organizations improve asset performance, reliability, and operational efficiency through innovative software solutions. As a Tier 1 Customer Support Specialist, you'll be the first point of contact for customers using our products and will play a critical role in ensuring their success.

This is an excellent opportunity for someone who enjoys solving problems, helping customers, and building technical expertise. You'll join a collaborative and growing team that values continuous learning and offers opportunities for career advancement across functions such as Account Management, Professional Services, Sales, and Customer Support.

Responsibilities

• Provide first-line technical support for Fluke Reliability software applications in Microsoft and web-based environments.
• Respond to customer inquiries through phone, email, chat, and virtual meetings.
• Troubleshoot technical and product-related issues and guide customers toward timely resolutions.
• Research, analyze, and document customer-reported issues with accuracy and attention to detail.
• Communicate technical information clearly and professionally to customers with varying levels of technical expertise.
• Collaborate with team members to deliver an outstanding customer experience.
• Manage multiple support requests while maintaining a high level of service and responsiveness.
• Develop expertise in Fluke Reliability products and contribute to continuous improvement of support processes and customer satisfaction.

Requirements

• Strong problem-solving and analytical skills.
• Mechanical aptitude and an interest in technology-related troubleshooting.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts in a clear and customer-friendly manner.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with the ability to work independently and collaboratively.
• Commitment to delivering exceptional customer service.

Preferred Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Previous experience in customer support, technical support, help desk, or customer service roles.
• Familiarity with databases or database concepts.
• Experience working with software applications in a SaaS or technology environment.

Benefits

• Remote work flexibility within Brazil.
• Comprehensive onboarding and product training.
• Opportunities for career growth and internal mobility across multiple business functions.
• Collaborative and supportive team environment.
• Exposure to industry-leading reliability and maintenance software solutions.
• Ongoing learning and professional development opportunities.
• The opportunity to make a direct impact on customer success and satisfaction.

Fortive Corporation Overview

Fortive 's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

• We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
• At Fortive , we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
• At Fortive , we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
• At Fortive , we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
• Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at .

About the Company

Fortive 9 Behaviors by Level

Influencing & Mentoring

Customer Obsessed: Champions a customer-focused culture by anticipating evolving needs and shaping solutions that deliver long-term value.

Strategic: Drives organizational impact by using data to derive insights that inform near-term and mid-range goals.

Innovation for Impact: Influences innovation through demonstrating bold thinking and experimentation in own work and coaching others to do the same.

Inspiring: Demonstrates purpose-driven impact through expertise and collaboration.

Builds Extraordinary Teams: Drives impact through collaboration and influence by fostering trust, sharing expertise, and aligning efforts across teams.

Courageous: Influences and leads by example through action and integrity, moves quickly toward goals, tackles challenges head-on, and encourages open sharing of ideas without fear.

Delivers Results: Leads complex initiatives to successful completion with high standards, precision, and urgency.

Adaptable: Applies rigor and stays true to process while fostering adaptability within the team.

Lead with FBS: Embraces FBS and models lean principles by mentoring peers and influencing teams, and going to Gemba for first-hand insights.

Fortive Corporation Overview

Fortive 's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.