PL CUSTOMER SERVICE ANALYST - ENVIRONMENTAL/CHEMISTRY

Role Summary

Error 500 (Server Error)!!1500.That’s an error.There was an error. Please try again later.That’s all we know.

Ensure a positive experience for customers by providing efficient support, resolving problems quickly and effectively, and maintaining clear and consistent communication between customer and company;

• Respect the company's health, safety and environmental values;
• SGS customer service, responding to queries, complaints and requests by phone, email, chat or in person;
• Mediate technical queries between the laboratory and the client;
• Entry-level technical support for customers facing problems sending a sample, scheduling an operation or receiving a result;
• Record and document interactions with customers, identify and resolve customer problems;
• Record and document customer interactions, identify and resolve customer issues effectively and efficiently;

Collaborate with the interface between the client and SGS with other internal teams such as sales, sample reception, laboratory, operations and OI, related to supporting customer queries, reviewing proposals and related data between client and company;

• Create customer measurement bulletins using Excel control for billing for the service provided;
• Hold technical meetings with customers to resolve queries or complaints;
• Receive suggestions, compliments and complaints from customers and proceed with the records relevant to the quality management system and other developments;
• Providing feedback to the client on the processing and closing of these records;

What will you find at SGS?

A challenging environment with many opportunities for change and transformation.

Incredible opportunities for you, a passionate and motivated professional who wants to be part of a dynamic team and contribute to the ongoing success of our company.

Commitment to providing an inclusive and welcoming work environment for everyone.

A company with a strong commitment to responsibility in health, safety and the environment. We ensure safe and healthy workplaces and protect the environment.

Integrity, quality and professionalism.

Partnerships

• Discounts at Affiliated pharmacies;
• Dr Aon 24h;
• PAE – Employee support program;
• Ticket Advantages;
• Moved;
• Sesc;
• The FIA - Fundação Instituto de Administração;
• Cellep;
• Open English;
• Gympass;

Benup.

Work regime: CLT

Working hours: In person - Monday to Friday from 8:00 am to 5:00 pm.

Did you identify?

Come be #SGS

By participating in this recruitment & selection process, the candidate declares:

Be in technical condition to perform work activities.

By sharing information, you confirm that it is completely accurate, and you are aware and agree that SGS complies with Law No. 13,709/18, which provides for the Treatment and Protection of Personal Data (LGPD). Therefore, your consent to sending information is in accordance with SGS, respecting the aforementioned Legislation.

SGS - When you need to be sure.

Requirements

• Completed higher education - Chemistry, Chemical Engineering, Environmental Engineering, Sanitary Engineering, Biology;
• Experience in supporting environmental projects involving water, effluents and waste;
• Qualification B;
• Intermediate English;

Benefits

• Health plan;
• Dental plan;
• Life insurance;
• VA/VR;
• Transport Voucher;

Discount on some courses at SGS Academy.