After-sales service technician

Role Summary

Description of significant activities

Based on an intervention request, faulty or damaged equipment must be brought back into conformity.

Based on precise and detailed work instructions (Field Modification Instruction or Intervention Request) must carry out the modification of a number of identified parts.

From the work he has carried out he must carry out his administrative tasks.

Responsibilities exercised and latitude of action

Is the representative of the company externally and the voice of the customer internally.

Must report periodically on its activities in writing following established procedure.

Must periodically report hours worked and their allocation.

Must periodically report expenses incurred and their allocation.

Must alert when any discrepancy or potential risk linked to its activities is detected.

Must be able to supervise, jointly with his superior, a service provider team of less than 4 people.

In the event of difficulties during a repair, can adapt its intervention via partially identified solutions with validation from its Manager

Know-how

Know how to read a plan and use the tools in your field

Have theoretical and practical knowledge in mechanics, electrical, electronics or refrigeration depending on your entity of attachment

Be able to carry out a diagnosis and carry out an intervention on equipment.

Be able to use software tools related to your role.

Air conditioning specialty

Professional baccalaureate in refrigeration and air conditioning technician.

Requirements

Soft skills

Work as a team

• Take particular care in carrying out your tasks and respect the different stages of the process. Check your work
• Must listen to the customer and pay attention to the workshop environment in order to identify commercial opportunities.
• Ability to adapt to varied situations and adjust behavior according to the characteristics of the environment, the challenges of the situation and the type of interlocutor.
• Be respectful towards your various interlocutors.

Electronics/doors/brakes specialty

• Desired diploma in the technical field (electronics, electromechanics, mechanics): Baccalaureate to Baccalaureate +2.
• 5 years of experience in the technical field.
• Driving license B.
• Necessary qualification(s)
• Electrical accreditation.
• Torque tightening.
• Depending on the activity: brazing, working at height, CACES, DIN bonding, penetrant dyeing, crimping.
• Qualification(s) desired
• Workplace First Aider.

Benefits

• What could you accomplish in an environment where people come first?
• At Wabtec, it's not just about a job – it's the impact you create that matters.
• When we work together, we expand possibilities by continually improving what we do and how we do it, for our customers and for ourselves.
• If you're ready to revolutionize the way the world moves for future generations, Wabtec is the place for you.
• 90% of the time with customers (France scope)

About the Company

Wabtec is a leading global provider of equipment, systems, digital solutions and value-added services for the freight and transit rail industries. With over 150 years of experience, we are at the forefront of safety, efficiency, reliability, innovation and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial or marine, our expertise, technologies and teams – together – are accelerating the future of transportation.

With roots dating back to George Westinghouse, Thomas Edison and Louis Faiveley, Wabtec has consistently designed technologies and implemented solutions for various critical industries to meet the needs of customers and governments.

With around 30,000 employees around the world, we achieve performance that moves the world forward. We train continuously, driven by the constant desire to do better. Learn more at www.WabtecCorp.com

Culture is for us an engine that opens possibilities

We believe that the best ideas are born from a mix of varied experiences and backgrounds. At Wabtec, we strive every day to create an environment where everyone finds their place. We are building a culture where leadership, inclusion and your unique perspective drive progress.

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