Business Analyst (m/f/d) end customer applications life insurance

Role Summary

You work in the Agile Release Train as part of an agile team and advance solutions for the life business area; You will also be involved in the continuous improvement of processes and standards.

As a technical contact, you will provide technical support for the IT systems of R+V Lebensversicherung with a focus on end customer applications, portals and sales support systems and you will further develop these as required.

Together with the IT department, product development, customer support and users in sales, you will create a partnership-based and solution-oriented collaboration.

You analyze technical requirements in a structured manner, clarify dependencies and create comprehensible technical concepts as a basis for technical implementation.

As a competent contact person, you advise requesters and users and actively contribute your expertise.

You test technical solutions, document results, support delivery processes and ensure high quality of the functions provided.

Requirements

• Completed studies in (business) informatics, engineering or training in the IT sector, alternatively comparable qualifications through relevant professional and project experience.
• Ideally, you have gained initial knowledge of life insurance as well as experience in project work or technical requirements management.
• Good IT knowledge and interest in digital solutions. AI tools as well as the further development of customer-oriented applications and processes.
• You enjoy working in an agile team, show strong team orientation and communicate confidently with relevant interfaces.
• You understand complex issues quickly, analyze them in a structured manner and develop viable solutions together with relevant parties.
• Good knowledge of spoken and written German (at least B2-C1).

Benefits

• Home office: Flexible working hours in the home office and office. You can find more information about our hybrid working here.
• Working hours: 38-hour week as standard, time recording system, flextime & lifetime working time account.
• Vacation: 30 days vacation & additional days off (December 24th and December 31st).
• Remuneration: 14 monthly salaries (including Christmas and holiday bonuses) or participation in the variable remuneration system, special payments, employee tariffs and discount campaigns.
• Health: Company pension provision & health management with a wide range of offers. Our in-house fitness studio and a wide network of sports offerings (Wellpass) are also available online and nationwide.
• Mobility: job ticket, job bike/bicycle leasing, convenient location with covered bicycle parking spaces.
• Family & work: parent-child offices, emergency child care, our own day care center “Raiffeisenzwerge” as well as a care network and support from the R+V social counseling service.
• Culinary: Healthy & balanced meals in our company restaurant.
• Further development: Support & further development by the R+V Academy. Taking on external qualification measures completes your personal and professional development.
• Culture: We live community. Our motto “What one cannot do, many can” is also reflected in our teams and our daily interactions.

About the Company

Let's explore new paths together! Because that's exactly what we do at R+V, one of the largest insurers in Germany.

Welcome to the People department. Our solutions focus on people and their holistic care needs for health, income security and longevity. We ensure that we are fair, transparent, trustworthy and reliable for everyone involved in a cooperative sense.