Front Office Manager (m/w/d)

Role Summary

As a Front Office Manager (m/f/d), you will use your feel for people and your presence at reception to ensure that our guests feel welcome from the first moment.

You lead your team with empathy and clarity and create a motivating work environment. Your goal: a smooth process at the front office - from arrival to check-out - and a professional appearance that inspires guests in the long term.

Responsibilities

In addition, your tasks include

• Carrying out check-ins and checking reservations, overbookings and options
• Monitoring the cost and accommodation revenue budget
• Ensuring quality standards and maintaining the quality management system
• Creation of duty and vacation plans
• Training, motivating and leading the reception team
• Carrying out internal coaching, cross training and planning training courses for the further development of front office employees
• Development of trainees
• Close cooperation with the reservation and sales departments

Requirements

Do you like to take responsibility and be a role model? Personality and strong host qualities are what set you apart? - You suit us! Because that’s our top priority!

You also bring with you

Training in hotel management or at least 2 years of professional experience in the hotel/gastronomy industry or interest in a career change (for example with several years of experience as a team leader in the service area)

• Enjoy developing employees and initial management experience required
• Host qualities and passion for the hotel industry as well as a high level of quality awareness and service orientation
• Open, communicative demeanor, good manners and good expression in German & English (written and spoken)
• Ability to work in a team and willingness to provide cross-departmental support – we achieve our successes together

About the Company

Our heart beats turquoise.

Working at Motel One is like visiting friends, where appreciation and support are valued and individual personalities are welcome. We meet at eye level and see ourselves as a team: from the management to the trainees.

With our shared passion for modern design and high quality service, we create a home on the go for our guests at Motel One. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the major cities of Europe and beyond. Become part of our team and design Motel One together with us.