Field Service Quality Manager (m/w/d)

Role Summary

At GALVANY, our goal is to make climate-neutral living a reality for everyone. We focus on implementation and develop concrete, smart solutions by making heat pumps, battery storage and smart metering easily accessible, reliable and affordable.

We are a profitable greentech startup and believe that sustainable impact and long-term growth are only possible on the basis of a healthy business model. Driven by customer benefit, clarity and responsibility, we stand for high-quality heating solutions and a working environment in which people take responsibility and create sustainable added value.

As a Field Service Quality Manager (m/f/d) at GALVANY, you are the central quality authority in technical service. You ensure that service calls are planned smoothly, evaluated in a technically sound manner and documented completely - and you actively drive forward the continuous improvement of our service processes.

Responsibilities

Ticket management & standardization

• Technical validation: Viewing, technical evaluation and qualification of incoming service tickets through targeted queries to stakeholders.
• Standardization & Frameworks: Further development of existing service processes and ensuring compliance with templates, checklists and handover standards.
• Knowledge building & coaching: Introduction of relevant interfaces into new standards and ensuring uniform implementation through regular sparring.
• Tour & resource planning: Data-based optimization of tour planning as well as ensuring material availability and spare parts requirements for smooth operations.

Quality assurance & documentation control

• Technical acceptance: Checking the service execution and technician documentation for completeness, plausibility and quality - as a basis for legally secure further billing.
• Continuous optimization: Identification of recurring error patterns and derivation of sustainable improvement measures.

Interfaces & communication

• Central contact person for technical and procedural questions in service.
• Close collaboration with service technicians, customer service, planning, finance and external partners.

Requirements

• Completed technical training or studies in the field of HVAC, refrigeration/air conditioning technology, electrical engineering or comparable.
• Confident use of digital tools for ticket and order management (e.g. Zoho, Intercom, Airtable) or the willingness to get used to it quickly.
• A feeling for economic relationships, especially when assessing further billing.
• Sound SHK specialist knowledge.

In addition, the following skills and characteristics are important to us:

• Structured Thinker: Even with high ticket volumes, work is carried out methodically, carefully and with clear priorities.
• Proactive problem solver: Error patterns are identified early and sustainable solutions are initiated before problems escalate.
• Clear Communicator: Technical issues are communicated precisely – to technicians, stakeholders and external partners alike.
• Ownership: Full responsibility for ticket quality, process compliance and documentation standards – independent and solution-oriented.
• Customer Focused: The focus is always on the overall result: smooth operations and a high quality of service for the customer.
• Methodical: Structured, precise work – from ticket evaluation to the basis for billing.

Benefits

• Become part of a fast-growing and profitable climate tech startup
• Attractive and competitive compensation
• Our lively office is the heart of our culture and promotes collaboration and exchange on site
• Hybrid working model with partial home office after training
• Individual benefits tailored to your needs, e.g. E.g. sports memberships, public transport tickets or learning budgets