Customer Success Specialist (m/w/d)

Role Summary

At GALVANY, our goal is to make climate-neutral living a reality for everyone. We focus on implementation and develop concrete, smart solutions by making heat pumps, battery storage and smart metering easily accessible, reliable and affordable.

We are a profitable greentech startup and believe that sustainable impact and long-term growth are only possible on the basis of a healthy business model. In order to implement our ambitious tech roadmap, we completed seed financing of 10 million euros with Set Ventures and AENU in spring 2026. Driven by customer benefit, clarity and responsibility, we stand for high-quality heating solutions and a working environment in which people take responsibility and create sustainable added value.

As a Customer Success Specialist (m/f/d), you are one of the first voices our customers hear. You ensure clarity, commitment and a professional first impression - and ensure that our customers feel in good hands at all times. You work closely with sales, marketing and our technical teams and make a significant contribution to customer satisfaction.

Responsibilities

• Contact person for our customers for incoming inquiries by telephone or email
• Handle customer concerns, from general questions to resolving specific problems
• Ensuring a positive customer experience through competent and friendly communication
• Maintenance and documentation of relevant information in the CRM system
• Work closely with sales, marketing and technical advisors to ensure customer satisfaction
• Participation in the optimization of processes and conversation guidelines in customer service

Requirements

• Full time availability
• Experience in telephone or written customer contact, e.g. B. in customer service, inside sales, sales or in existing customer support
• Very good writing skills on the PC (ten-finger system)
• Confident use of CRM systems and digital tools
• Fluent spoken and written German (C2) native language level

In addition, the following skills and characteristics are important to us:

• Methodical Thinker: You work in a structured, data-based and solution-oriented manner and approach priorities calmly and systematically.
• Proactive Problem Solver: You take responsibility for solutions, think one step further and help to avoid problems in the long term.
• Clear Communicator: You explain even complex topics clearly, understandably and authoritatively - in writing and orally - and remain confident even in demanding situations.
• Customer Oriented: You put yourself in the shoes of our customers, understand their needs and quickly find suitable solutions.
• Quick Learner: You quickly acquire new products, processes and technologies and enjoy learning - also in interaction with internal processes and customer systems.

Benefits

• Become part of a fast-growing and profitable climate tech startup
• Attractive and competitive compensation
• Our lively office is the heart of our culture and promotes collaboration and exchange on site
• Hybrid working model with partial home office after training
• Individual benefits tailored to your needs, e.g. E.g. sports memberships, public transport tickets or learning budgets