Service Advisor (w/m/d)

Role Summary

First point of contact for our customers as well as independent processing of customer concerns: This is how you ensure fast, friendly and solution-oriented support and sustainably increase customer satisfaction.

Receiving queries and ambiguities as well as forwarding complex topics to specialist departments: This ensures that even complex concerns are clarified efficiently and in a technically correct manner.

Documentation of processes and relevant information in the systems: Through complete and careful recording, you actively contribute to quality assurance and transparency.

Processing of systemically generated processes and tickets: In this way, customer inquiries are resolved in a structured, comprehensible and timely manner.

Competent and friendly advice by telephone and email: This is how you convey professionalism, build trust and leave a positive impression on our customers.

Requirements

• Ideally, first professional experience in customer service or in direct customer contact
• Basic knowledge of using the Internet, WLAN, routers and similar technology
• Willingness to work early, middle and late shifts as well as the ability to work from home up to three days per week
• Solution-oriented thinking, high levels of care and accuracy as well as a positive mindset
• Very good knowledge of German and good knowledge of English
• A lateral entry is possible: motivation, willingness to learn and interest are just as important to us.
• The position is provisionally limited to one year.

Benefits

• Our portfolio is tailored to your needs. Whether for your job, your insurance and pension provision or for your leisure time. We have a wide range of additional services to offer!
• You benefit from these and other benefits

Flexible work options

30 days vacation and additional on December 24th. and 31.12. free

• Home office equipment including ergonomic office furniture
• Own academy with a constantly growing range of training courses
• Company pension scheme and global 24/7 accident insurance
• Employee discounts and corporate benefits offers
• AND: Your flexible benefit (public transport subsidy, JobRad, Wellhub, daycare subsidy, or company health insurance) including employer subsidy
• Curious? Then apply online now - it's quick and easy.
• Unfortunately, we cannot process applications by email or post.

About the Company

As the regions' digital provider, we take advantage of opportunities, demonstrate drive, take responsibility and work on an equal footing. With over 1,900 colleagues, the municipalities, the economy and society. You with us for more community. True to our motto: Creating great things together.

Additional Information

Still questions? Then please contact

• Elena Fernandez
• HR Talent Acquisition Partner
• e.fernandez@deutsche-glasfarben.de
• #LI-EF

We look forward to your application!