IT Delivery Manager (w/m/d)

Role Summary

Transparency about delivery capability: You will build an understandable key performance indicator system for our IT delivery based on Jira and Confluence - from the requirement to handover to operations - and continuously develop it further.

Overview of the entire IT stack: You look at the delivery of our IT services such as OSS, BSS and ERP together with the underlying platforms and show where better interaction between the levels has the greatest effect.

Learn from experience: If something doesn't go as planned, you provide a comprehensible analysis and derive concrete improvements from it - you look ahead.

Processes that contribute to everyday life: You will further develop our processes, identify potential for improvement and implement them together with the teams.

Anchoring in the agile organization: You incorporate your key figures and measures into the existing routines of our scaled collaboration - planning cycles, reviews, retrospectives - so that numbers become concrete decisions.

Shaping collaboration with external partners: Together with the departments, you will develop the processes for how deliveries are made and how we track progress together.

Binding quality standards: You establish the processes with which acceptance criteria are defined together early on and actually checked at the end - this makes quality plannable.

Basis for decision-making for the management: You report directly to the IT & Digital Platforms management – clearly, independently and ready for decisions.

Requirements

Completed degree in engineering or a comparable qualification

• Several years of experience in delivery, project or program management, process management or agile organizational development
• Experience in a service and application-oriented IT environment, such as OSS, BSS, ERP or comparable business applications, as well as a solid basic understanding of underlying platform and infrastructure topics
• Experience in working with external service providers as well as in designing and tracking delivery processes
• Know-how in process management and process improvement, for example with ITIL, Lean, Kanban or BPMN, as well as a good understanding of the process from requirement to operation
• Confident use of the Atlassian stack, especially Jira and Confluence, as well as experience with boards, workflows, filters and dashboards and in the preparation of reliable key figures in a way that is suitable for the target audience
• In-depth knowledge of scaled agile frameworks such as SAFe or LeSS including the associated planning, review and retrospective cycles; A SAFe certification, for example as a SAFe Agilist, RTE or SPC, is an advantage
• Talented communication and driving force in collaboration with specialist departments as well as the ability to structuredly mediate between professional and technical requirements at different organizational levels
• Very good knowledge of German and English

Benefits

• Our portfolio is tailored to your needs. Whether for your job, your insurance and pension provision or for your leisure time. We have a wide range of additional services to offer!
• You benefit from these and other benefits

Flexible work options

30 days vacation and additional on December 24th. and 31.12. free

• Home office equipment including ergonomic office furniture
• Own academy with a constantly growing range of training courses
• Company pension scheme and global 24/7 accident insurance
• Employee discounts and corporate benefits offers
• AND: Your flexible benefit (public transport subsidy, JobRad, Wellhub, daycare subsidy, or company health insurance) including employer subsidy
• Curious? Then apply online now - it's quick and easy.
• Unfortunately, we cannot process applications by email or post.

About the Company

As the regions' digital provider, we take advantage of opportunities, demonstrate drive, take responsibility and work on an equal footing. With over 1,900 colleagues, the municipalities, the economy and society. You with us for more community. True to our motto: Creating great things together.

Additional Information

Still questions? Then please contact

• Elena Fernandez
• HR Talent Acquisition Partner
• e.fernandez@deutsche-glasfarben.de
• #LI-EF

We look forward to your application!