Major Incident Manager (w/m/d)

Role Summary

Control of major incidents and escalation cases: Through your structured coordination, you will ensure that critical disruptions are quickly isolated and effective solutions are initiated.

Further development of problem management: With your eye for sustainable solutions, you establish processes that avoid recurring disruptions in the long term.

Carrying out problem management reviews: Through your regular analysis of existing processes, you identify optimization potential and increase efficiency and stability in operations.

Ensuring professional reactions in escalation situations: Even under pressure, you keep a cool head and make well-founded decisions that quickly have an impact.

Analysis and evaluation of incidents and problems: Based on your analytical skills, you will recognize patterns, derive well-founded measures and develop viable solutions.

Coordination of collaboration with internal and external partners: In close coordination with everyone involved, you accelerate solution finding and ensure a smooth flow of information.

Requirements

• Completed degree in IT or comparable qualification
• Professional experience in incident and problem management, ideally in the telecommunications industry
• Experience in coordinating cross-departmental incident or problem processes as well as ITIL certification
• Strong communication and presentation skills as well as organizational talent and the ability to work independently
• Flexibility and resilience as well as high assertiveness
• Very good knowledge of German and good English
• Willingness to participate in on-call duties

Benefits

• Our portfolio is tailored to your needs. Whether for your job, your insurance and pension provision or for your leisure time. We have a wide range of additional services to offer!
• You benefit from these and other benefits

Flexible work options

30 days vacation and additional on December 24th. and 31.12. free

• Home office equipment including ergonomic office furniture
• Own academy with a constantly growing range of training courses
• Company pension scheme and global 24/7 accident insurance
• Employee discounts and corporate benefits offers
• AND: Your flexible benefit (public transport subsidy, JobRad, Wellhub, daycare subsidy, or company health insurance) including employer subsidy
• Curious? Then apply online now - it's quick and easy.
• Unfortunately, we cannot process applications by email or post.

About the Company

As the regions' digital provider, we take advantage of opportunities, demonstrate drive, take responsibility and work on an equal footing. With over 1,900 colleagues, the municipalities, the economy and society. You with us for more community. True to our motto: Creating great things together.

Additional Information

Still questions? Then please contact

• Elena Fernandez
• HR Talent Acquisition Partner
• e.fernandez@deutsche-glasfarben.de
• #LI-EF

We look forward to your application!