Sozialversicherungsfachangestellter - Kundenbetreuer Kranken Leistung (m/w/d)

Role Summary

Your core tasks include checking and processing incoming service documents as well as processing incoming correspondence and telephone inquiries. If anything is unclear, you request the necessary information or documents relevant to the decision, call in experts if necessary, and supervise the technical and legal clarification process.

You pay out benefits within the framework of the existing powers of attorney and, if necessary, submit processes for payment to a more authorized person.

You make promises and, in cases of doubt, present a reasoned decision to a higher authority.

Your other tasks include checking the processes of other employees as part of the performance-specific quality assurance and ICS measures, provided you have the appropriate level of authority. You will conduct the appropriate consultations.

Handling customer complaints is just as much a part of your tasks as taking on special tasks in your own work area, either temporarily or permanently, such as testing tasks in the further development of technical systems or working in specialist working groups.

Requirements

• Successfully completed training as a social insurance clerk (m/f/d) or completed commercial training, ideally in the healthcare sector (m/f/d) or a comparable qualification.
• Ideally, initial professional experience in the statutory and/or private health insurance environment, preferably also in performance auditing.
• Experienced use of MS Office.
• Fluent spoken and written German.
• Social skills combined with organizational skills and an independent, structured way of working.

Benefits

• Home office: Flexible working hours in the home office and office. You can find more information about our hybrid working here.
• Working hours: 38-hour week as standard, time recording system, flextime & lifetime working time account.
• Vacation: 30 days vacation & additional days off (December 24th and December 31st).
• Remuneration: 14 monthly salaries (including Christmas and holiday bonuses) or participation in the variable remuneration system, special payments, employee tariffs and discount campaigns.
• Health: Company pension provision & health management with a wide range of offers. Our in-house fitness studio and a wide network of sports offerings (Wellpass) are also available online and nationwide.
• Mobility: job ticket, job bike/bicycle leasing, convenient location with covered bicycle parking spaces.
• Family & work: parent-child offices, emergency child care, our own day care center “Raiffeisenzwerge” as well as a care network and support from the R+V social counseling service.
• Culinary: Healthy & balanced meals in our company restaurant.
• Further development: Support & further development by the R+V Academy. Taking on external qualification measures completes your personal and professional development.
• Culture: We live community. Our motto “What one cannot do, many can” is also reflected in our teams and our daily interactions.

About the Company

Let's explore new paths together! Because that's exactly what we do at R+V, one of the largest insurers in Germany.

Welcome to the People department. Our solutions focus on people and their holistic care needs for health, income security and longevity. We ensure that we are fair, transparent, trustworthy and reliable for everyone involved in a cooperative sense.