Apprenticeship - Customer Quality Engineer F/M

Role Summary

Job Description Summary

GE Vernova is a global energy company organized into three segments: Power, Wind and Electrification. With more than 130 years of experience solving global challenges, GE Vernova is ideally positioned to play a leadership role in the energy transition, continuing to electrify the world while working to decarbonize it, with more than 70,000 employees in more than 100 countries. GE Vernova's Grid Solutions segment provides advanced grid technologies and systems, enabling the transmission and distribution of energy from the point of generation to the point of consumption, and supports a decarbonized and secure energy transition.

On its industrial site located in Villeurbanne (France), the Grid solutions sector designs, tests and manufactures high-voltage circuit breakers intended for its national and international customers.

Position presentation

The alternation will take place on the Villeurbanne industrial site which is part of the HVS (HighVoltage Switchgear) product line which offers a set of equipment allowing the switching on or off of portions of an electrical network such as high voltage circuit breakers and disconnectors. HVS has 12 units in France, Germany, Italy, Switzerland, USA, Brazil, China and India.

Responsibilities

The trainee will be trained during the first period of the mission in the environment of high-voltage equipment, and in the different IT tools available.

As part of the customer quality team, you will actively participate in the continuous improvement of customer satisfaction. As such, your main missions will be:

• Analyze customer complaints and returns (B2B and/or B2C)
• Monitor and analyze quality and customer satisfaction indicators (KPI, NPS, complaints rate, etc.)
• Participate in the implementation and monitoring of corrective and preventive action plans
• Contribute to the improvement of internal processes in conjunction with operational teams
• Participate in internal quality audits and the drafting of procedures
• Prepare quality reporting and communication materials
• Raise team awareness of customer quality and user experience issues

Training

• Current training: Bac +3 to Bac +5 (Quality, QSE, Systems Management, or equivalent)
• Basic knowledge of quality and ISO standards.
• Knowledge of quality tools (8D, QQOQCCP, PDCA, FMEA, etc.)
• Comfortable with office tools (Excel, Word, PowerPoint), knowledge of Power BI is a plus

Required knowledge

• Languages: French and English spoken and written, English: read and written
• Know-how:
• Curiosity, spirit of innovation, rigor, adaptability and autonomy, perseverance and team spirit
• Start date of the work-study program and duration
• At the earliest for 12 to 24 months
• Early September 2026

Benefits

Relocation Assistance Provided: No