SR Process Consultant

Role Summary

Mapping and diagnosis

• Map and document customer processes in the domains served by Fin-X, delimiting process boundaries and assumptions
• Model AS-IS in BPMN, explaining pain points, risks, exceptions and control points
• Survey volume and evidence of bottlenecks based on operational data, not perception

Fin-X solution design

• Translate the AS-IS into a platform-adherent TO-BE, with defined SLAs, exception handling and measurement points
• Formalize business rules in a structured and testable way, with unambiguous conditions and associated action
• Define the customer parameterization matrix per module — fields, profiles, jurisdictions and approval flows

Map the necessary integrations for the process to work end-to-end: identify which systems need to talk (HIS, ERP, operator systems), what information travels at each point, at what point in the flow, and what happens when the integration does not exist or fails

Specify data requirements — required fields, source system-to-source, validation rules, and baseline sanitation plan

Interface with product and delivery

• Consolidate recurring field pains into structured input for the Product team, with associated evidence and impact
• Support Implementation and Projects in validating configuration and building test and approval scripts
• Produce handover documentation that allows someone else to take over the customer without relying on the author

Governance and internal reference

• Define roles, handoffs and monitoring cadence of designed processes
• Propose improvement indicators and roadmap, separating quick gains from structural changes
• Build and maintain blueprints by customer profile (hospital, operator, network), reducing design rework with each new contract
• Act as an internal process reference, supporting and training the Commercial, Implementation and Customer Success teams

Working model

PJ Hiring

Home office, with availability for occasional visits to clients according to project demand

Requirements

• Experience from 4 years in mapping and redesigning processes, consulting or implementing systems, with autonomous project management
• BPMN modeling domain, with consistent use of events, gateways and messages
• Ability to identify and map integration needs between systems and translate them into clear requirements — understand which data needs to travel, at what time and with what criticality for the process
• Reading data layouts, building from-to and defining validation rules
• Consultative profile, with direct dialogue with client managers and leaders
• Ability to act in a multidisciplinary way and influence internal and external stakeholders
• Excellent written and verbal communication, translating complex flows into clear, actionable information
• Autonomy and organization to manage multiple clients and products simultaneously remotely

Differentiators

• Experience in supplementary healthcare — hospitals, operators or healthtechs
• Knowledge of hospital systems (MV, Tasy/Philips, Soul MV or similar) and their integration models
• Modeling business rules in DMN or equivalent notation
• Experience in digital transformation projects or implementation of SaaS platforms
• Experience with the patient journey, revenue cycle or medical transfer
• Familiarity with collaboration and management tools (Miro, Jira, Confluence)

Benefits

• Onboarding kit and work equipment
• Fin-X Day: Biannual meeting to align Culture & Strategy
• Monthly treat on Flash card
• Paid Recess