Talent Bank - Relationship Consultant - RJ/SP (PCD)

Role Summary

#SomosMaisNaTIM

Being part of TIM means connecting with what we believe and being MORE in tune with the entire TIMe. It's learning new ways to offer the world work with MORE purpose.

Learning at TIM is MORE than a possibility.

It’s what moves us to do MORE and better. It’s about developing skills with creativity and transforming technology into MORE freedom.

Technology at TIM is MORE than having the best coverage.

It's about imagining possibilities with MORE innovation, connecting everyone, with respect and agility.

Diversity and Inclusion at TIM is MORE than embracing.

It is an increasingly essential culture for our daily lives. It’s about creating a MORE positive impact by being who you are.

Come be you and be part of a TEAM that has the courage to innovate, the freedom to try and the desire to make a difference in people's lives.

#imagineapossibilities

Profile description

Responsible for ensuring the best customer service journey.

Main Activities

• Work with customer service (external and internal), with the aim of ensuring the best customer journey;
• Interpret consumer complaints, working to correct the root cause;
• Formalize the handling of requests with clarity and objectivity to external/internal interlocutors;
• Ensure adherence to operational and business indicators, maintaining achievement of proposed goals;
• Work with tools and systems used in customer service to consult and record information.

Requirements

Knowledge, Experience and Training

• Complete secondary education;
• Experience with the use of IT resources;
• Experience working in customer service areas;
• Knowledge of basic mathematics.

Benefits

At TIM, your well-being is our well-being, which is why the Conexão Bem + Estar program aims to strengthen TIM's genuine care for TIMe and their families, through practical initiatives on several fronts for everyone to always be well, in their personal and professional lives.

Stay up to date with our benefits

• Medical and Dental Assistance *
• Medicines Benefit *

•Gympass*

• Food and/or Meal Voucher
• Transport Voucher
• Private Pension
• Cell phone with Unlimited Internet and Voice allowance
• Online English course extendable to 1 family member or friend
• Internal Training and Qualification Program
• Profit Sharing
• My first benefit - Assistance for children up to 2 years of age
• Daycare Reimbursement (for fathers or mothers)
• Flexible working and working hours models
• Happy Day - Day off in the month of your birthday
• And others!
• *Extendable to legal dependents
• Rio de Janeiro / São Paulo / Curitiba / Recife