Error 500 (Server Error)!!1500.That’s an error.There was an error. Please try again later.That’s all we know.

Role Summary

Do you want to be part of a team that creates opportunities and enhances evolution?

How do we achieve all this?

Through an ecosystem of more than 12 thousand non-conformists who, together, offer solutions, products and educate the market. We act as a single TOTVS, integrating different solutions and expertise to educate the market and simplify the business world. For us, evolution is constant and happens from person to person: we use our restlessness to anticipate trends and transform the real growth of technology.

Your challenge on the team

Every month, hundreds of companies and agencies of different sizes and segments begin their journeys with RD Station solutions in search of predictable growth and consistent results. In the Onboarding area, our challenge is to implement customers and partners, ensuring their empowerment with the use of our tools, removing technical barriers and providing strategic support with a focus on generating the first value and recurring use of our platforms.

To support your role in the team, you will have advanced information management tools and training focused on customer service skills and modern Implementation Success Management practices, used by the most innovative companies in the world, to guarantee success in your initial journey and drive growth through our products.

We have a genuine interest in generating high impact for our clients, peers and partners and we are looking for people who share this purpose and want to be part of this mission with us!

Responsibilities

Its main deliverables

• Carry out onboarding of new customers and partners, through business diagnosis and definition of initial objectives together with the customer;
• Build strategies to achieve the client's objectives, ensuring first milestones of success through our tools;
• Boost the autonomy of our customers and partners in the use of our tools, monitoring platform usage indicators during the implementation phase;
• Ensure customer satisfaction, acting as a bridge between the product, sales and support teams to resolve problems and ensure successful implementation;
• Support customers and partners in tool setup, conducting meetings in an adaptive way and aligned with their needs and expectations;
• Simultaneously manage multiple implementation projects, organizing appointments with customers and partners and overcoming objections in challenging scenarios.
• Error 500 (Server Error)!!1500.That’s an error.There was an error. Please try again later.That’s all we know.

About the Company

Our way of being

🤖IH + AI (Human Intelligence + Artificial Intelligence): We believe that technology enhances, but people direct. Here, AI gives us scale and efficiency, while our Human Intelligence brings strategy, context and care. It is this combination that allows us to create innovative solutions with a real purpose.

🚀Protagonism and Evolution: We are driven by continuous learning and the courage to take charge of our own career. Here, we encourage restlessness and offer a fertile environment for those who want to grow, create and transform.

Responsible Result: We value freedom to act and responsibility for the whole. Here, you have a voice to challenge the status quo and autonomy to seek results that generate real value for our customers and society.

🧘🏼♀️ Integral Well-Being: We care for those who make evolution happen. We seek the integral well-being of each employee, through actions and benefits that enable self-care resources through 5 pillars: Emotional, Financial, Physical, Occupational and Social.

🫂Plurality and Belonging: Diversity is what makes us powerful. We actively promote inclusion and belonging, ensuring that TOTVS is a place where you can be who you are. Our expertise is human and alive: we welcome differences to empower businesses inside and outside the company.

♿ We value diversity in our team, and since 2017 our RDSum collective has led affirmative actions for inclusion, acceptance and equity of people with disabilities in DR. Meet the group in the video below:

Through our culture and pillars of Diversity and Inclusion, we seek to welcome and empower people inside and outside RD Station.