Full Customer Success Consultant | Deployment - AI Product

Role Summary

Today, we are the market-leading dental software in Brazil. We serve more than 17 thousand clinics and offices, and impact the lives of more than 40 million people. Simples Dental is also part of the Henry Schein group, which leads the global dentistry market.

Do you want to work at a startup that cares about each customer's experience and how to deliver success throughout their journey with us?

If your answer is YES, your time has come! 😎💻

Let's change the dental market together with us? 🦷🚀🎉

Responsibilities

WHAT WILL THIS PERSON DO?

• Conduct onboarding meetings and technical product setup with embedded AI, integrating with Meta's official API and partner platforms;
• Guide the client step by step through the validation of the Meta Business Manager, verification of the WhatsApp number and initial AI parameterization;
• Adapt the pace and language of service to the digital knowledge of each dental office;
• Interact with internal teams (Support, Product, Development) to resolve integration issues or API adjustments;
• Monitor indicators, such as implementation rate, average setup time and CSAT of the implementation;
• Maintain internal documentation of integration procedures and troubleshooting scripts up to date;

Maintain humanized service, close and aligned with the culture of Simples Dental.

Requirements

WHAT DO WE WANT?

• Practical experience in configuring the Official Meta API (WhatsApp Business Cloud API / Meta Business Manager);
• Demonstrated ability to guide non-technical users through digital configuration processes;
• Familiarity with technology, integrations via Webhooks/APIs and SaaS ecosystem;
• Google Workspace domain (Drive, Docs, Sheets);

Organization, excellent time management and prioritization.

• DIFFERENTIALS
• Knowledge of messaging and ticket distribution platforms (such as Blip, Z-API, Intercom, Zendesk, Umbler);
• Experience in CRM (Pipedrive, HubSpot, Salesforce) and automation of service flows;
• Previous experience in SaaS onboarding operations with a high volume of deployments;
• Understanding how Artificial Intelligence tools or scheduling bots work;

Experience with remote work.

Benefits

In addition to working in the coolest and most caring company you've ever seen (that's what our employees say).

• VA/VR of R$1000.00 | Ifood card - no discount on holidays;
• Home Office assistance of R$150.00;
• Wellz - mental health/Psychotherapy | No cost to the contributor;
• Gympass - physical health/Gyms | Extendable for dependents;
• Guapeco - health plan for your pet;
• English Class | No cost to the contributor;
• Unimed health plan | With co-participation;
• Reimbursement of daily coworking fees | For all states;
• Extended paternity and maternity leave;
• Baby basket on board for future moms and dads;
• Agreement with Farmasesi | For SC only;
• Agreement with Education Sesi | For SC only;
• Birthday day off;
• Notebook and monitor sent to you;
• R$2000.00 voucher to purchase the rest of the equipment you need.
• People from different parts of Brazil to further promote our culture of diversity!

We are a young company with a lot of experience and a lot to learn. We believe in a better world for all people and that is why we hire people under equal opportunities regardless of gender, ethnicity, race, religion, sexual orientation or any other factors. At Simples Dental, we believe in and encourage the potential of each person.

And to make sure we are on the right path, building a more diverse and inclusive environment, we ask that, if for any reason, the description of this vacancy excluded you, send us feedback so we can improve this form → Link