Customer Success Manager - Brasil

Role Summary

As a Customer Success Manager, you will be responsible for the gross retention, CSAT, health score, and lock-in score of the partners and take proactive actions to improve these metrics.

You will work in coordination with the Product Onboarding, Technical Account Management, and Account Management teams, and you will be the primary contact of the partner.

Responsibilities

• Your primary responsibility will be orchestrating all efforts to keep adoption and usage high while driving value recognition.
• Your daily responsibilities will include providing the best use cases according to the partner, helping them with panel usage, training new partners, and being a consultant to use our products in the best way according to the partners' needs.
• While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.

Role Expectations

• You will be expected to bring strong portfolio management and relationship-building skills to the role. Your ability to manage and nurture long-term relationships with partners will be crucial to success.
• You will also need to have a technical background, which could be gained through either academic education or relevant work experience. This includes the ability to read API documentation, knowledge of HTML, CSS, and XML, and the ability to understand basic data structures and data flows.

Requirements

• A university degree in Business, Marketing, Engineering, or related fields; an MBA is preferred.
• 4+ years of relevant work experience in customer-facing roles, such as customer success, account management, or strategic consulting, preferably in a SaaS environment.
• Knowledge or experience with digital marketing, martech, or advertising.
• Strong communication skills in both writing and speaking (English & Portuguese; Spanish is a plus!).
• High sense of responsibility and accountability.
• Strategic thinking with excellent project management skills.
• Ability to establish a robust relationship with the assigned customer base.
• Self-motivated, a proactive teammate with innovative ideas to improve customer loyalty and adoption.

Benefits

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
• We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.
• To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.
• If this sounds like who you are and where you aspire to be, we are excited to meet you.
• We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
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