Full Customer Success Consultant | Expansion

Role Summary

Today, we are the market-leading dental software in Brazil. We serve more than 17 thousand clinics and offices, and impact the lives of more than 40 million people. Simples Dental is also part of the Henry Schein group, which leads the global dentistry market.

Do you want to work at a startup that cares about each customer's experience and how to deliver success throughout their journey with us?

If your answer is YES, your time has come! 😎💻

Let's change the dental market together with us? 🦷🚀🎉

DIFFERENTIALS

Experience in sales operations within the CS and/or CSX structure, especially in technology companies;

Previous experience with selling or implementing Chatbots, Voicebots, WhatsApp automation tools (e.g. Blip, ManyChat, Zenvia) or generative AI tools.

Responsibilities

WHAT WILL THIS PERSON DO?

• Manage the expansion pipeline, keeping the CRM organized and updated;
• Carry out product demonstrations, focusing on simplifying complexity and showing exactly how it will benefit the customer;
• Conduct price negotiations, overcome objections and accompany the customer until the sale is closed;

Act clearly to build trust in the technology, demystifying the product and ensuring that the customer understands what to expect from it (and what it doesn't do).

Requirements

We are looking for a Full Customer Success to work with a focus on Customer Expansion, with sales of technology products (SaaS).

A person who has

• Previous experience of at least 2 years in a sales role in Customer Success (full level), preferably in technology companies;
• Good knowledge and familiarity with products and solutions that have embedded Artificial Intelligence;
• Domain in negotiations, connecting product functionalities to benefits and delivering value to the customer;
• Immediate Value Communication: ability to get straight to the point, quickly translating benefits into the customer’s routine;
• Energy and Pace: Demonstrates the pace needed to manage a high volume of interactions and a shorter sales cycle. Agility in response and follow-up.
• WHAT DO WE WANT?
• Knowledge of Google Workspace (Drive, Gmail, Docs, Sheets, etc.);
• Familiarity with technology and digital solutions;
• Experience with sales funnel management in CRMs such as Pipedrive and similar;
• Analytical capacity to interpret data and improve processes;
• Organization and good time management;
• Negotiation capacity, showing the value of solutions and cost-benefit;

Collaboration and team sense, sharing market insights and customer feedback with the CSX, Sales, Product and Marketing areas.

Benefits

In addition to working in the coolest and most caring company you've ever seen (that's what our employees say).

• VA/VR of R$1000.00 | Ifood card - no discount on holidays;
• Home Office assistance of R$150.00;
• Wellz - mental health/Psychotherapy | No cost to the contributor;
• Gympass - physical health/Gyms | Extendable for dependents;
• Guapeco - health plan for your pet;
• English Class | No cost to the contributor;
• Unimed health plan | With co-participation;
• Reimbursement of daily coworking fees | For all states;
• Extended paternity and maternity leave;
• Baby basket on board for future moms and dads;
• Agreement with Farmasesi | For SC only;
• Agreement with Education Sesi | For SC only;
• Birthday day off;
• Notebook and monitor sent to you;
• R$2000.00 voucher to purchase the rest of the equipment you need.
• People from different parts of Brazil to further promote our culture of diversity!

We are a young company with a lot of experience and a lot to learn. We believe in a better world for all people and that is why we hire people under equal opportunities regardless of gender, ethnicity, race, religion, sexual orientation or any other factors. At Simples Dental, we believe in and encourage the potential of each person.

And to make sure we are on the right path, building a more diverse and inclusive environment, we ask that, if for any reason, the description of this vacancy excluded you, send us feedback so we can improve this form → Link