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Role Summary

Aprova and the team’s mission

Aprova is the leading growing Govtech in Brazil. Our objective is to use the potential of technology to help the government improve people's lives, having a positive impact on reducing paper spending, the environment, bureaucracy, avoiding travel and reducing the time needed for approvals.

In 2022, we received our second contribution, worth R$22.5 million, led by Astella and Vox Capital, becoming the largest investment made in a Govtech in Latin America. These resources came to further boost our products and achieve our biggest objective, making city halls and chambers 100% efficient, less bureaucratic and digital for everyone.

Our team is constantly growing and we are looking for professionals who want to solve big challenges, build their career with us and, together, cut bureaucracy in this Brasilzão!

Responsibilities

Primaries

• Work on customer retention;
• Maintain active communication with customers;
• Parameterization of Aprova in light of our clients’ business rules;
• Resolve questions sent by email or helpdesk proactively and reactively;
• Investigation, documentation and resolution of challenges encountered by our clients;
• Hold remote and in-person customer monitoring meetings with a tactical and strategic focus;
• Develop engagement and learning flows and materials for customers;

Analyze the health of your portfolio and provide appropriate solutions to meet them, generating revenue growth through cross-sell, up-sell and expansion in the customer base, create action plans for customers in distress.

Requirements

Secondary

• Develop strategies to achieve product adoption metrics;
• Prepare reports on product performance and use;
• Carry out checkpoints with customers demonstrating the value achieved by using the product.
• Completed degree;
• Affinity with technology, knowledge of programming languages and management systems;
• Who enjoys challenges and is motivated to overcome them every day;
• Communicative and able to express themselves well orally and in writing;
• Willingness to implement and improve your team’s processes;
• High touch customer relationship softskills;
• Beginner knowledge of Google Sheets;
• Experience in areas related to customer service (support, after-sales, sales, etc.).
• Availability to travel.
• Differential
• Training in Civil Engineering, Architecture, Industrial Processes or related areas;
• Experience with Govtech;
• Experience in the startup environment;
• Experience with negotiation, knowledge of SaaS metrics and/or experience with software services
• Experience with project management tools (Jestor);
• Experience with Helpdesk (movidesk) and CRM (Salesforce);

Experience with bidding processes.

Benefits

• Health Plan 100% paid by the company;
• Dental Insurance;
• Meal Voucher;
• Life insurance;
• TotalPass;
• 20 days paternity leave;
• Informal, relaxed atmosphere with incredible people;

Learning and daily challenges.

About the Company

About the vacancy

Our mission is to ensure that our customers have the best possible experience, achieving their results through the adoption of Aprova as a platform to manage their City Hall's processes. A great responsibility, since Aprova is the leading platform in the digital Construction Licensing market with more than 50 clients, currently with Joinville and São Paulo City Hall as major cases.

In your role as a CSA, from the first success milestone reached, you will enter the scene and be responsible for ensuring the definition and delivery of other success milestones and, consequently, the retention and expansion of this client! You will do this by analyzing the health of each client in your portfolio and being proactive in creating actions to increase adoption of our platform.