Customer Support (m/w/d)

Role Summary

Do you already have experience in support, can communicate technical issues clearly and don't just want to react, but also think and improve? Then you've come to the right place.

As part of our support team, you are the first professional point of contact for our clients - and a central factor for stable processes, satisfied users and high service quality.

Responsibilities

Specifically, your tasks are

• You are the first technical point of contact for our users in support (tickets, email, if necessary telephone)
• You process user inquiries in a structured, solution-oriented and independent manner.
• You analyze typical software and user problems and provide reliable initial solutions.
• You explain technical issues clearly, calmly and understandably.
• You forward more complex topics to 3rd level support in a structured manner.
• You carefully document inquiries, solutions and processes in the ticket system.
• With your efforts, you actively contribute to ensuring consistently high service and user quality.

Requirements

• Completed training or comparable professional experience in an IT, support or service environment.
• First professional experience in customer or IT support, helpdesk or customer support.
• Solid basic technical understanding of software, IT systems and digital applications.
• Ideally experience with ticket systems or comparable support tools.
• Very good knowledge of spoken and written German.
• You work in a solution-oriented manner, remain confident even in more complex cases and take responsibility.

Benefits

Further training and development opportunities: Never stop learning! We offer you numerous opportunities to further develop your skills and grow professionally.

Job bike

• Health promotion: Regular impulses and smart tools - so that you can give your health a real boost.
• Tax-free voucher card: Treat yourself to something nice - from shopping to going to a restaurant.

Your contacts: Markus Potthoff and Peter Wegmann

An integrative working environment is a central part of our corporate culture. At the synava Group, the focus is on the individual skills, experiences and perspectives of our employees - regardless of gender, origin, disability, worldview, sexual orientation or age.

About the Company

POTTHOFF + PARTNER has been developing software for the healthcare sector since 1985. We support clinics in Germany and German-speaking countries in the digitalization of their processes.

What drives us: smart clinical software, well thought-out processes and real collaboration at eye level. We don’t just develop software, we accompany its introduction – from organizational planning to user training. This is how our overall KOS concept came about: practical, effective, humane.

POTTHOFF + PARTNER is part of the synava Group - an association of health IT companies that advances digital care in the healthcare sector as a whole.