Junior Team Lead Client Services (Human) - Contract Customers

Role Summary

What's it about?

Your team looks after our contract customers who book their meetings, seminars and events using our SaaS solution. In addition to finding the perfect location, we also offer participant management and invoice processing services.

As Junior Team Lead Client Services, you will take over the technical and disciplinary leadership of our team and, together with the team, ensure first-class customer support and development. Your job is to lead the team and support them individually. Your goals: to develop stable and growing customer relationships and processes while achieving our growth and sales goals.

• Your area of responsibility also includes the following topics:
• You manage efficient planning and distribution of resources within the team to ensure optimal support for our customers
• You maintain regular communication with our customers' main contacts and develop long-term, trusting relationships
• You accompany and define the onboarding process of new customers and ensure that it runs smoothly
• Together with your team, you will continuously identify and implement improvements in our processes, both within the team and across the company

You ensure a positive working environment and promote the further development of your team members through regular 1:1s, feedback discussions and jointly defined development plans

• You will also work closely with other departments such as Enterprise Sales, Product and Finance
• What we like
• You enjoy being a team lead and have already gained initial experience in a comparable position
• You also have relevant professional experience in the areas of Clients Services, Customer Success or comparable
• You feel completely at home in a constantly changing environment and see yourself as a change manager
• Even in stressful times, you keep a cool head and always act creatively and solution-oriented
• Your communicative and empathetic nature sets you apart
• Your entrepreneurial spirit and drive will help you to continuously develop yourself and your team and thus offer ever-improving products and services

If you have already been able to collect touchpoints with the event industry, that would be great!

Very good knowledge of German and English rounds off your profile

What you like

You are part of a motivated and highly qualified team with flat hierarchies and - surprise - regular team events, such as afterwork drinks on the roof terrace, culture nights, game evenings or our team events at the end of the month, where we push ourselves together to get the last deals in and celebrate our successes

Be a saver and use percentages on various brands and trips through PepXpress and corporate benefits

Of course there is also the obligatory fruit basket, a muesli bar and cold and warm drinks

Flexible working hours. This looks different for every team. In principle, the core working hours are from 10 a.m. to 5 p.m

Your team meets in the office four times a week

Would you like to work with a view of the Elbe and some of Hamburg's most famous and beautiful sights?

You decide which benefits suit you: with 20€ Benefitsy, 20€ subsidy for the DEU ticket or 20€ subsidy for Urban Sports

We support your individual development with a learning budget of €300 per year

On top of that, we'll add up to €100 a month for your retirement provision and asset goals (bAV and economics).

• Your contact person
• Hellen, our Talent Acquisition Manager
• Find Jobs in Germany on Arbeitnow