Customer Support Specialist – Immobilienverwaltung - Remote Deutschland (m/f/d)

Role Summary

introduction

We are looking for someone with experience in real estate management, property management, property management, rental management, housing management, property management or a comparable real estate-related environment

Germany - Remote

At Impower we are developing the future of property management – simple, fast and digital. Over 100,000 people manage more than 12 million homes using processes that are often still manual, complex and time-consuming. We support property management companies in reliably digitizing these processes step by step - with clear structures, modern software and real practical benefits.

As our product grows, so do the demands for excellent customer support. Our customers rely on Impower in their everyday work - especially for complex processes such as accounting, banking and workflow automation.

As a Customer Support Specialist in the property management area, you support our customers in their daily work with Impower. You will help them make optimal use of our software, solve technical and business issues efficiently and ensure a reliable and positive user experience.

your tasks

You process customer inquiries via our ticket system in a structured, reliable and timely manner.

You support users in using Impower safely and effectively in their daily work processes.

You bring your understanding of typical processes in real estate management - e.g. B. Tenant and owner communication, invoices, documents, payment processes or service provider coordination.

You analyze and resolve product and process-related customer concerns and escalate more complex cases with clear descriptions to product, engineering or second-level support.

You document customer concerns clearly in the ticket system, keep the status up to date and ensure reliable follow-up until resolution.

You communicate with customers in a clear, friendly and solution-oriented manner - including through targeted queries or proactive clarification of more complex concerns.

You identify recurring questions and solutions and support the creation of help texts, internal documentation and support materials.

You work independently, reliably and performance-oriented and actively contribute to quality, speed and customer satisfaction in support.

your profile

You have experience in real estate management, property management, property management, rental management, housing management, property management or a comparable real estate-related environment.

You know typical processes and challenges in real estate management and can classify customer concerns well.

You enjoy helping people, solving practical problems and explaining complex issues in a simple and understandable way.

You are interested in digital solutions and want to learn how software can make real estate management processes easier and more efficient.

You work in a structured, careful and reliable manner - even when several topics are running at the same time.

You communicate confidently and professionally in German and can also communicate well in English.

You are willing to learn, open to software and support topics and enjoy working step by step into new systems and processes.

You take responsibility for your tasks, stay on top of issues and get actively involved when processes, documentation or collaboration can be improved.

why us?

• A central role with a direct impact on the customer experience of a growing product
• Close collaboration with product and engineering in an international team
• Structured familiarization with our product, our processes and the real estate industry
• Remote working model with flexible organization of your everyday working life
• Modern equipment (Mac or Windows – you decide)
• Additional benefits such as private health insurance, sports programs and regular team events