Customer Success Manager - Renewable Supply

Role Summary

MONTH 1: TRAINING AND ORIENTATION

• You will get to know trawas products, processes and the energy market and take over your first customer accounts.
• You build relationships at the decision-making and operational levels, understand your customers' most important value drivers and familiarize yourself with our tools, playbooks and internal processes.

MONTH 3 AND AFTER: INDEPENDENT CUSTOMER SUPPORT

• You are responsible for your own portfolio of existing customers end-to-end - with a focus on strategically important accounts and decision-maker relationships at C-level.
• You deliver measurable results in customer satisfaction, retention and growth and actively shape how Customer Success scales at trawa - through your own impulses, process improvements and close exchange with Sales, Product and Operations.

Responsibilities

• You lead our most important existing customers to success - from structured onboarding to continuous development and expansion in the account.
• You build trusting relationships - with decision-makers (C-Level/Head-of) and operational stakeholders - and become the first point of contact.
• You identify growth opportunities in the portfolio (upsell/cross-sell), prioritize them according to business value and develop clear, convincing business cases.
• You solve complex, business-critical issues pragmatically - when it counts, you stay calm, structured and deliver solutions that work.
• You manage the implementation internally: Sales, Product and Operations are in the same boat with you - you coordinate, bring clarity and ensure speed.
• You work with customer success playbooks & QBRs and further develop our standards so that we remain scalably excellent.
• You bear commercial responsibility for your portfolio: customer satisfaction, growth, retention - and a measurably strong contribution to the company's success.

Who we are looking for

MONTH 2: TAKE FIRST RESPONSIBILITY

• You are independently responsible for a growing portfolio - from structured onboarding to ongoing account development.
• You carry out initial QBRs, identify commercial potential and actively contribute your perspective to the further development of our CS standards.

Requirements

• You have 2-4 years of experience in key account management and build resilient relationships at decision-making and operational level.
• Your background ideally includes strategy consulting, fast-growing start-ups or renewable energy companies.

YOUR SKILLS

• You maintain an overview of complex customer setups, take responsibility for results and deliver efficiently and in high quality.
• You identify and evaluate commercial potential (upsell/cross-sell) based on data, develop business cases and negotiate in a value-oriented manner.
• You have proven success in customer loyalty, expansion and satisfaction (e.g. NRR, churn reduction, portfolio expansion).
• You work with a strong “farmer mentality”: results-oriented, structured, self-responsible - with a focus on sustainable accounts.
• You think highly analytically: You derive clear recommendations for action from data, quantify impact levers and make well-founded, KPI-supported decisions.

YOUR LANGUAGE SKILLS

• German at native speaker level
• Fluent in English. Other European languages are an advantage

About the Company

CUSTOMER SUCCESS MANAGER - RENEWABLE SUPPLY

Permanent position · Full-time · Berlin (HQ)

Our mission for you

You don’t “just” want to manage accounts, you want to achieve real impact? At trawa, you will help us shape the green energy supply of tomorrow - and ensure that our customers benefit measurably: lower energy costs, less CO₂, more control.

trawa is building Europe's leading B2B platform for clean energy. We combine 100% renewable power supply with energy management software and intelligent optimization of consumption & flexibility. In this way, we help energy-intensive companies to remain competitive in a volatile market - and at the same time become sustainable.

In this role, you are the central person for our most important customers: you ensure success in the portfolio, expand relationships at decision-maker level and strategically develop accounts.

Our Customer Success Team accompanies customers from the first inquiry to the long-term partnership - with the aim of delivering real added value, driving growth in the portfolio and scaling excellent service. We not only support our customers operationally, but also actively advise them on questions relating to the energy market - so that they can make the right decisions in a complex, volatile environment. You work closely with Sales, Product and Operations and are right at the heart of how trawa makes its customers successful in the long term.

Shape the future of the energy industry with us and drive forward projects that have a real impact on our products, our customers and the environment

• Your impact: You take on responsibility in direct customer contact and accompany interested parties along the way. You actively contribute to inspiring companies to adopt innovative energy solutions and thus make a concrete contribution to the decarbonization of industry. Your commitment has a direct impact – on our customers, our growth and the sustainable transformation of the energy system.
• Office First Culture: Our beautiful office in Berlin Mitte is the heart of our collaboration. We live a culture in which we work on site as a team, learn from each other and pick up speed - that is very important to us. We support you with flexible working hours as part of our office-first culture and 30 days of vacation - whether for family, personal projects or relaxation.
• Attractive benefits: In addition to a competitive salary, you will receive meal vouchers, tax-free extras and an Urban Sports membership.
• Personal development: Work with cutting-edge technologies and learn from industry experts. We offer you training days, an annual L&D budget and coaching sessions via Sparrks.
• Diversity & Inclusion: Everyone is welcome here - We are committed to an inclusive workplace that values diversity through offerings such as employee and diversity networks. Therefore, we encourage people of different gender, age, sexual orientation, ethnicity and physical or neurodiverse diversity to apply.

If you think strategically, are operationally strong and enjoy taking on responsibility, then apply now! Even if you don't meet all the requirements 100%: We are open to personalities with potential and passion.

Welcome to the trawa universe! Our mission is to build the green utility of the future from the ground up. How do we do that? We create direct access to renewable energy for B2B industrial companies. We develop software and technology to manage the volatility of the energy market. We professionalize energy procurement on the buyer’s side.