Accounts Receivable Accountant

Role Summary

CUSTOMER BILLING AND RECEIVABLES MANAGEMENT

• You are the central contact person for customers with questions about invoices, payments and outstanding receivables, working closely with Customer Success and Business Operations.
• You monitor open receivables and age structure lists, contact customers by email and telephone and manage our measures in debt collection in order to reduce the outstanding period (DSO).
• You analyze and clarify discrepancies in billing, payment problems, invoice objections and questions about customer accounts.
• You create and process credit notes, invoice corrections and adjusted invoices in collaboration with the invoicing team.

ACCOUNTS RECEIVABLE AND OPERATIONAL PROCESSES

• You manage and prioritize tickets in the Accounts Receivable area and ensure that customer inquiries are answered and resolved in a timely manner.
• You carry out debtor reconciliations and keep customer accounts and open items complete, correct and up to date.
• You maintain customer master data and ensure that our financial systems always reflect the current account balance and relevant account information.

MONTHLY CLOSURE AND REPORTING

• You support the monthly closing by reconciling customer balances and creating relevant AR evaluations.
• You will work with Accounting, FP&A, Customer Success and Business Operations to resolve account and process issues and continually improve our AR operations.

THAT'S A PLUS

• You have experience with Airtable and/or Velaris.
• You know DATEV or comparable accounting systems.
• You have already worked in a fast-growing start-up or scale-up.

MONTH 1: UNDERSTAND THE PROCESSES

• You will develop a clear understanding of trawa's business model, our customer base and our billing logic.
• You know our AR processes end to end - from invoicing to debt collection - and have recorded the most important interfaces to customer success and business operations.
• You take on recurring tasks such as ticket management, age structure analyzes and follow-up routines.
• You build resilient relationships with your most important interfaces and know who to turn to if something doesn't fit together.

MONTH 3: BUILD AND IMPROVE

• You are a reliable finance contact for customer-related billing issues.
• The DSO is moving in the right direction, disagreements are resolved before they escalate, and the team can rely on you to contribute to the month-end close - without follow-up.
• You have implemented at least one effective process improvement and can describe its effect specifically.
• You actively shape how our AR processes scale with trawa's growing customer base.

Responsibilities

• trawa is growing quickly. As our customer base grows, so does the complexity of our billing. The quality of our accounts receivable has a direct impact on our liquidity, our customer relationships and our financial reporting.
• As an Accounts Receivable Accountant, you take responsibility for the processes that keep our receivables clean, keep our customers well informed and reliably advance our dunning process.

You can expect an operational and versatile role at the interface between finance and customer operations. You work closely with Customer Success, Business Operations and the Accounting team to clarify billing issues, manage debtor accounts correctly and continuously develop the processes surrounding our incoming payments.

MONTH 2: TAKE RESPONSIBILITY

• You control the entire AR cycle increasingly independently.
• You proactively monitor age structure analysis, send customer follow-ups in a timely manner and ensure that account balances are properly reconciled.
• You have supported at least one month-end closing and deliver your AR contributions reliably and on time.
• You have identified a specific process gap or inefficiency - for example in debt collection, voting or ticket management - and developed a concrete plan to improve it.

Requirements

WHO WE ARE LOOKING FOR

• You have a bachelor's or master's degree in accounting, finance, business administration or a comparable field of study.
• You have more than two years of professional experience in accounts receivable, receivables management, customer billing or a comparable finance role.
• You have a solid understanding of AR processes, including receivables collection, payment receipt and allocation, and account reconciliations.
• You have experience with customer-focused financial topics such as payment disputes and billing questions and can confidently contact customers by phone and email.
• You communicate clearly and authoritatively and have strong negotiation and cooperation skills when dealing with internal teams and external contacts.
• You work analytically, structured and carefully and have a strong eye for detail.
• You investigate issues independently, identify causes and drive solutions across multiple stakeholders.
• You take responsibility for your area and don't wait for someone to bring problems to your attention.
• You speak German fluently and communicate confidently in English – in writing and orally.

About the Company

WHY TRAWA?

• Responsibility from day one: Your work directly impacts our liquidity, our customer relationships and our financial reporting.
• A unique, complex environment: You work at the interface of energy, software and B2B business processes.
• Modern finance processes: We use AI, automation and data to continuously improve the way we work.
• Direct collaboration: You will work closely with finance management and cross-functional teams right from the start.
• Rapid development: In our growing environment, your area of responsibility expands with the company.
• Attractive conditions: You can expect flexible working opportunities, 30 days of vacation, a training budget, competitive compensation, VSOPs (virtual participation), meal vouchers, an Urban Sports Club membership and a lively office culture in Berlin.

DIVERSITY AT TRAWA

Everyone is welcome at trawa. We are committed to an inclusive work environment in which diversity is valued. We welcome applications from people regardless of origin, gender, age, sexual orientation, ethnicity and physical or neurodiverse backgrounds.

Don't you meet every single requirement? No problem. For us, a sense of responsibility, ability to learn and drive count more than a perfect CV.

We look forward to getting to know you!