Service Center Agent (m/w/d)

Service Center Agent (m/w/d) at BayWa AG in Passau, BY, Germany.

Role Summary

• Customer support by phone, email and via our ticket system
• Receiving and monitoring technical fault reports
• Handling complaints and complaints
• Processing orders for internal use
• Maintenance and management of employee data
• Expert advice and assistance for our customers

Requirements

• Very good PC skills
• Very good knowledge of the German language, both spoken and written
• Sociable and open nature
• Positive charisma and strong communication skills
• High service orientation
• Enjoy dealing with customers
• Independent and reliable way of working

Benefits

• Thorough induction including specialist and communication training as well as training on our IT systems
• A modern workplace with the latest technology and a team with a strong team spirit
• The possibility of working from home in order to better combine work and family
• Additional leave beyond the statutory entitlement
• Flexibly arrange staggered working hours from Monday to Saturday, between 7:00 a.m. and 9:00 p.m

The position is suitable as a part-time position.

Does that sound like an exciting task for you? Then we look forward to receiving your application (max. 10 MB) including salary expectations and possible starting date. Further information can also be found at www.baywa.com/karriere. If you have any questions, Nicole Hoffmann will be happy to help you: +49 151 44024168.

• BayWa AG, applicant service,
• Code REF9648B,
• Stahlgruberring 8, 81829 Munich
• jobs@baywa.com

About the Company

BayWa CS GmbH, a 100% subsidiary of BayWa AG, operates a customer service center for the BayWa Group at its Passau location. In addition to telephone customer service in various areas, we also take care of internal services. We are the central contact for our customers, employees and clients. We employ around 40 people in our branch in Passau.

We are looking for someone at the Passau location in the Customer Service Center area as soon as possible

Service Center Agent (m/f/d)