Operations Associate - Battery Solutions

Role Summary

OPERATIONS ASSOCIATE - BATTERY SOLUTIONS

Permanent position, full-time · Berlin (HQ)

YOUR FIRST 90 DAYS

• You know the entire onboarding process for battery storage, PV systems and DERs in detail, from data collection to connection to trading and direct marketing.
• You independently manage ongoing customer relationships and are the reliable contact person in the team for defined process steps.
• You have built reliable relationships with all relevant internal and external stakeholders and are well integrated into the team both professionally and personally.
• You have taken on your first projects of your own and are driving them forward independently in order to implement concrete improvements in our processes.

READY TO CREATE?

If you are operationally strong, enjoy structured work and enjoy taking on responsibility, then apply now! Even if you don't meet all the requirements 100%: We are open to personalities with potential and passion.

Responsibilities

WHAT YOU DO WITH US

As an Operations Associate - Battery Solutions, you will shape the operational scaling of our flexibility services:

• Onboarding of new Flex customers: You manage and develop the entire technical onboarding of our new customers into our virtual power plant (VPP) and initiate their inclusion in electricity supply and direct marketing. You will also ensure that everything runs smoothly throughout the entire process, from data collection to coordination with all relevant parties.
• Hands-on ownership: You take responsibility for defined processes along the customer journey and drive your topics forward independently.
• Cross-functional collaboration: You will work closely with Sales, Product, Tech, Operations and external partners to ensure smooth onboarding and an excellent customer experience.
• Architect: in efficient processes: You will improve our processes that make our operations future-proof, efficient and precise. As trawa grows rapidly and expands into new markets, there are regular opportunities to rethink processes from the ground up.
• Pragmatic problem solver: You identify challenges early, make data-based decisions and continuously improve quality and efficiency.

Requirements

WHO WE ARE LOOKING FOR

• Relevant experience: Initial experience with energy companies, network operators, start-ups, in specialized consultancies or in other dynamic environments - ideally in the field of renewable energies.
• Interest in the energy industry: Ideally, you have already gained initial insights into topics such as direct marketing, virtual power plants, metering or the control of battery storage systems and would like to develop further in this area.
• Excellent communication skills: You approach customers professionally, clearly and in a solution-oriented manner, both written and verbal, even in difficult situations. You work just as confidently internally with Sales, Product and Tech, among others, and translate between commercial, operational and technical perspectives.
• High quality standards: “Zero defects” is not just a slogan for you, but a requirement for yourself and your team.
• High ownership in a dynamic environment: You prioritize wisely, make decisions quickly and turn ideas into scalable processes with noticeable business impact.
• Strong customer orientation: The customer is always your focus - you think service-oriented and act accordingly.
• Ingenuity and initiative: If you don't know an answer, you can find it - in the knowledge base, in the team or through a direct call to external parties.
• Technology affinity: You are confident in using PowerPoint and Excel, can confidently evaluate data and visualizations and have a penchant for AI-supported tools and automation platforms.
• Language skills: You speak German at a native level and very good English. Additional languages are a plus.
• Passion for the energy transition: You are enthusiastic about renewable energies and want to actively contribute to it.

About the Company

OUR MISSION FOR YOU

Become part of our operations team for our Battery & Flexibility Solutions and actively shape the development of the leading energy platform for European medium-sized companies.

Right from the start, you take responsibility for your own projects and implement them independently. You will also play a key role in the further development of our organization - be it through the optimization of processes or internal and external interfaces. You contribute your ideas and develop further in a dynamic, ambitious environment that is characterized by excellence, team spirit and enthusiasm for creativity.

For our pioneering clean energy platform, we are looking for an Operations Associate - Battery Solutions in the Battery & Flexibility Solutions area, who will form the operational backbone of our team. You will participate in the processes along the Battery & Flexibility customer journey and develop structures that enable sustainable, repeatable growth.

Your mission: Develop efficient, scalable systems and processes and become part of a real game-changer in the energy world. You implement operational topics independently, work closely with internal and external stakeholders and ensure that our solutions work in operations. If you want to shape operational excellence and advance the energy transition, you've come to the right place.

YOUR TEAM

Flex Customer Onboarding is the operations team responsible for the entire onboarding journey for battery storage, PV systems and other distributed energy resources (DERs). We manage the entire process – from asset capture and technical integration into the VPP to connection to trading and direct marketing. We work closely with external stakeholders, e.g. customers, installers, battery manufacturers, network operators and other partners.

• Your impact: You work on real solutions for a sustainable future and see what you achieve. Your contribution helps companies reduce their emissions and make their energy supply smarter.
• Office First Culture: Our beautiful office in Berlin Mitte is the heart of our collaboration. We live a culture in which we work on site as a team, learn from each other and pick up speed - that is very important to us. We support you with flexible working hours as part of our office-first culture and 30 days of vacation - whether for family, personal projects or relaxation.
• Attractive benefits: In addition to a competitive salary, we offer meal allowances, tax-free extras and an Urban Sports membership.
• Individual development: Work with modern technology, learn from real industry experts and constantly develop yourself. We support you with learning days, a development budget and coaching sessions via Sparrks.
• Diversity & Inclusion: Everyone is welcome here. We are committed to an inclusive working environment that actively practices diversity. Regardless of gender, origin, age, sexual orientation, physical or neurological abilities – we look forward to receiving your application.

Welcome to the trawa universe! Our mission is to build the green utility of the future from the ground up. How do we do that? We create direct access to renewable energy for B2B industrial companies. We develop software and technology to manage the volatility of the energy market. We professionalize energy procurement on the buyer’s side.