Full Data Analyst – Process Transformation

Role Summary

We are looking for a Full Analyst to work in Customer Experience Operations, focusing on generating insights, analyzing customer behavior and monitoring product performance. This person will be responsible for transforming data into strategic information that supports decision making and drives continuous improvements in customer experience and business results.

The position requires strong analytical skills, the ability to build executive dashboards and develop in-depth studies on product use, adoption and performance.

Responsibilities

• Build, maintain and evolve dashboards and executive reports to monitor customer experience indicators, product usage and performance.
• Perform exploratory analyzes and data studies to identify behaviors, trends, usage profiles and opportunities for improvement.
• Develop metrics, indicators and analytical models that support decision-making in the product, operations and business areas.
• Extract, manipulate and consolidate large volumes of data from different sources.
• Develop executive presentations with data-based storytelling, translating complex analyzes into clear and actionable recommendations.
• Continuously monitor product performance, identifying deviations, opportunities and risks.
• Work in partnership with multidisciplinary teams to understand business needs and transform demands into analytical solutions.
• Support automation initiatives, operational efficiency and evolution of the area's analytical maturity.
• Apply Artificial Intelligence tools to optimize analyses, generate insights and increase the productivity of analytical processes.

Training Requirements

Complete higher education in Administration, Engineering, Statistics, Data Science, Information Systems, Economics, Mathematics or related areas.

Technical knowledge

• Experience in data analysis and generating insights for business.
• Advanced command of Excel.
• Experience in creating executive presentations in PowerPoint.
• Advanced knowledge of SQL for data extraction and manipulation.
• Experience with Databricks.
• Knowledge of AWS environments.
• Experience in building dashboards and visualizations in Power BI.
• Knowledge of statistical analysis and data exploration techniques.
• Familiarity with Artificial Intelligence tools and applications aimed at productivity, data analysis and generation of insights.

Behavioral skills

• Strong analytical skills and critical thinking.
• Investigative and problem-solving profile.
• Ability to transform data into business recommendations.
• Good written and verbal communication.
• Ability to interact with different areas and hierarchical levels.
• Organization, autonomy and priority management.
• Results-oriented mentality and continuous improvement.

Differences

• Previous experience in Customer Experience (CX), Customer Success, Operations or Products.
• Knowledge of customer experience metrics, customer journey and product adoption indicators.
• Experience with automation of analytical processes.
• Experience in large-scale data environments and cloud ecosystems.
• Objective of the position: generate business intelligence from data, supporting the evolution of customer experience and maximizing the results of Serasa Experian products through robust analyses, strategic dashboards and actionable recommendations.

Requirements

• Education: Completed higher education in Administration, Engineering, Statistics, Data Science, Information Systems, Economics, Mathematics or related areas.
• Technical knowledge Experience in data analysis and generating insights for business.

Advanced command of Excel. Experience in creating executive presentations in PowerPoint. Advanced knowledge of SQL for data extraction and manipulation. Experience with Databricks. Knowledge of AWS environments. Experience in building dashboards and visualizations in Power BI. Knowledge of statistical analysis and data exploration techniques. Familiarity with Artificial Intelligence tools and applications aimed at productivity, data analysis and generation of insights. Behavioral skills Strong analytical skills and critical thinking. Investigative and problem-solving profile. Ability to transform data into business recommendations. Good written and verbal communication. Ability to interact with different areas and hierarchical levels. Organization, autonomy and priority management. Results-oriented mentality and continuous improvement.

Technical knowledge: Experience in data analysis and generating insights for business. Advanced command of Excel. Experience in creating executive presentations in PowerPoint. Advanced knowledge of SQL for data extraction and manipulation. Experience with Databricks. Knowledge of AWS environments. Experience in building dashboards and visualizations in Power BI. Knowledge of statistical analysis and data exploration techniques. Familiarity with Artificial Intelligence tools and applications aimed at productivity, data analysis and generation of insights. Behavioral skills: Strong analytical skills and critical thinking. Investigative and problem-solving profile. Ability to transform data into business recommendations. Good written and verbal communication. Ability to interact with different areas and hierarchical levels. Organization, autonomy and priority management. Results-oriented mentality and continuous improvement.

Benefits

Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and companies, in Brazil we have more than 4 thousand people who work in different teams and specialties. Here, each knowledge and diversity complements each other and you can work on what you love most. We are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, valuing well-being.

We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through several market certifications: we were awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition shows us that we are on the right path, providing an increasingly better work environment for our talents.

• Experian Careers - Creating a better tomorrow together
• Find out what its like to work for Experian by clicking here

About the Company

Experian is a global data and technology company that drives opportunities for people and businesses around the world. We operate in several markets, such as financial services, health, automotive, agribusiness, insurance, among others. Experian invests in people and advanced new technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.

Our uniqueness is to value yours. Experian’s people-centered, inclusive and purpose-driven culture is recognized by numerous awards — including World’s Best Workplaces™ 2025 (Fortune’s Global Top 25) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to see why. Experian is also proud to be an equal opportunity and affirmative action employer.