Job Overview

Job Type

Full-Time

Pay

Not disclosed

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Job description

Location:: Sandton, GP, South Africa
Work arrangement:: On-site

Role Summary

Why this role is critical to us

Handle all customer queries which includes email and web related queries and complaints for specific products. Follows up with

clients regarding queries. Monitors company administration procedures for the division, like enrolments of new members, in

addition to any changes in service and products. Updating of Systems and correspondence.

To provide consumers with their personal credit reports. Logs, investigates and resolves consumer disputes related to

consumers’ personal credit reports.

What you’ll need to bring to the party

Initiative and Responsibility
People Management
Execution
Analysis and Judgment
Innovation
Effective Communication
Constructive Teamwork
Target Driven
Customer Focus
Accounting
Familiarity with Ticket logging/tracking system
Advance Microsoft Office (Word, Excel and PowerPoint)

Responsibilities

Customer Service
Logging
Investigations
Closure
My Credit Check

Requirements

Grade 12 / NQF level 4
Customer Service Certificate
Contact Centre Experience

Customer Service experience and track record.

Benefits

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here

About the Company

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.