Bijbaan Customer Service

Role Summary

Are you a go-getter with a clear focus on results? 🎯 Are you looking for a dynamic workplace where you can switch quickly and have a direct influence on the success of the company? Then the position of Customer Service Employee at JYSK is the challenge for you!

What are you going to do?

In this role you are the direct point of contact for our customers and you provide the best customer service through various channels. You ensure that customers are helped quickly and that their problems are resolved effectively. Your focus is on efficiency, customer satisfaction and achieving concrete results.

Responsibilities

• Answer customer questions quickly and efficiently via telephone, e-mail, chat and social media.
• Resolve complaints and ensure that they are prevented in the future.
• Act proactively and assess customer needs to provide immediate solutions.
• Collaborate with your team and colleagues in the store to achieve optimal results.
• Create additional sales opportunities by using your product knowledge effectively.

Requirements

You have MBO4 work/thinking level or higher 🎓

• You speak and write Dutch fluently and have an excellent command of grammar and spelling.
• You are someone with great and accurate typing skills.
• You have basic knowledge of the English language (A1-A2)

Flexibility is the key for you

• You are results-oriented, social and enjoy a dynamic environment.
• Availability: You are available to work at least every other Saturday on Saturdays.
• Strong communication and self-confidence. You know exactly how to approach customers and convince them with your self-confidence.
• Is this your next challenge?

Apply today! 📩

• If you have any questions, please send us an email to HRNL@jysk.com. We are happy to help you! 🙏
• We will contact you quickly and use two tests to get a better picture of you. If suitable, a job interview will then follow at our head office. 📝

Benefits

What we offer you

Working at JYSK is more than a job – it's your opportunity to grow, learn and make an impact! You work in an energetic environment with a team that achieves success together.🎉 At JYSK you can be yourself; we are open, honest and straightforward and you get the opportunity to express your opinion. Make mistakes? No problem - as long as you learn from it!🔥 It is the perfect place for those looking for a varied, flexible job with plenty of opportunities for the future.

We also offer

• Attractive bonuses of up to a full extra monthly salary per year 💰We celebrate successes with annual staff parties and team outings.
• 20% discount on all our products 🛍️
• Flexibility: To work partially from home.

Travel allowance from 10 km home/work 🚗

• Pension insurance, 25 days' holiday and a bicycle leasing plan. 🚴♀️
• We invest in your growth and help you realize your ambitions through internal training and career opportunities.
• Lunch provided at the head office

The possibility to work partially from home

• JYSK wants to involve everyone, regardless of age, gender identity, race, sexual orientation, physical or mental abilities, ethnicity and experience. If you want to know more, take a look at our website.
• For more information, visit our ' Working at JYSK ' page.

Let's go! 🚀

• JYSK has gone from one store in 1979 to today more than 3,000 stores worldwide, and we believe that our employees are the key to that success!
• That is why we strive to offer development and career opportunities within JYSK.
• Our JYSK values - Entrepreneur, Colleague and Company Spirit - express the behavior and attitude we expect from each other within our organization. At JYSK we believe in delegation, giving freedom and taking responsibility in order to best motivate and develop our employees.

JYSK wants to involve everyone, regardless of age, gender identity, race, sexual orientation, physical or mental abilities, ethnicity and experience. Together we create an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Because a great mix of thoughts, talents and unique personalities makes us a stronger team.

For more information, visit our 'Working at JYSK' page.