Customer service employee

Role Summary

You will work in a friendly and committed team within the Securitas Contact Center in Geldrop. Together with your colleagues, you help customers from more than 300 companies and answer a variety of questions every day. About 700 calls are received every day. No day is the same: from a broken boiler to a non-working barrier or a customer who has locked himself out.

With the help of clear call scripts, you know exactly what to do and you can respond quickly in unexpected situations. You work in a 24/7 environment, but thanks to a schedule known well in advance, your work-life balance is well arranged. At Securitas you are always in action mode, you go ahead and make a difference for the customer - with a smile.

Requirements

• You have at least an MBO working and thinking level.
• You are available at least 24 hours a week and willing to work irregular hours (morning, evening and night shifts)
• You have a driving license B and your own car, the location cannot be reached by public transport.
• You have a good command of the Dutch and English language, spoken and written.
• You are customer-oriented, eager to learn and have a great sense of responsibility.
• MS Office has no secrets for you.

Benefits

• 24 vacation days (with full-time contract).
• A varying schedule, which gives you a lot of free time. Your schedule is known 4 weeks in advance.
• Travel allowance up to 40 km one way, pension scheme and end-of-year bonus
• Development opportunities through our own Learning Hub
• Benefits at Work app; packed with discounts on all kinds of shops and days out
• An informal working atmosphere in a diverse, cozy and close-knit team. Teamwork is central.
• We are a company with continued growth and development opportunities. You can choose from more than 150 courses through our Learning Hub.

About the Company

Securitas is an international security organization with more than 5,000 colleagues in the Netherlands and active in 44 countries. Our mission is clear: we help make your world a safer place. We combine craftsmanship, technology and data to ensure safety for our clients. At Securitas, you and your colleagues contribute every day not only to a safe world today, but also to the security solutions of the future.

The Customer Service department is part of the Securitas Operations Center (SOC) in Geldrop.