Ops Builder - Sénégal / Ivory Coast

Role Summary

⭐️ HEALTH DOES NOT WAIT.

The symptoms get worse. That it takes 6 months before getting an appointment. Let us depend on a health system mired in paper and manual processes. And yet, this is how health works in West Africa today. You wait until you can't wait any longer.

We exist to end this wait.

Born in 2022 in Senegal, Tanel is the first digital health insurance in French-speaking West Africa. It operates in Senegal and Ivory Coast. We are transforming a market dominated by paper-based processes and fragmented legacy players. With more than 30,000 members, a network of more than 1,200 health establishments and more than 400 pharmacies, as well as a turnover multiplied by 7 in 2025, we have demonstrated a true match between our product and the needs of the market, in countries that needed a revolution.

In 2026, Alan, the European leader in health insurance focused on prevention, with more than €950 million in turnover and +1 million members in France, Belgium, Spain and Canada, acquired Tanel in order to accelerate its expansion on the African continent. Together, we are building the benchmark health insurance in French-speaking West Africa, with the ambition of reaching $200 million in turnover by 2030.

WE BRING TOGETHER THE BEST OF BOTH WORLDS: TANEL’S FIELD EXPERTISE, ITS LOCAL RELATIONS AND THE TRUST IT HAS BUILT, AS WELL AS ALAN’S CUTTING-EDGE TECHNOLOGY PLATFORM, ACTUARIAL EXPERTISE AND EXPERIENCE OF DEPLOYMENT IN MULTIPLE COUNTRIES.

🤹 OPERATIONS AT ALAN

Operations is a strategic function. We define the vision, build the systems and manage the results that make digital health insurance and the health journey possible on a large scale, in markets where everything remains to be invented.

The Operations team develops our operational capabilities and effectively evolves our platform in order to support growth, optimize costs and resources, and diversify our products. We move quickly, with a high level of responsibility, and are proud to tackle complex problems.

We are looking for people ready to reinvent, and not just improve, insurance and health in French-speaking West Africa, in order to transform the experience of our members and corporate customers.

THIS WOULD BE A PLUS

• Experience in health insurance, mutual insurance, IPM structure or health operations in West Africa or another emerging market.
• Knowledge of the CIMA regulatory area or the insurance markets in Senegal and Ivory Coast.
• Mastery of SQL to analyze data independently.
• Mastery of AI and automation.

⭐️ WHAT WE EXPECT IN THE FIRST 12 MONTHS ⭐️

• Take charge of a key operational area: claims, billing, affiliation or service provider network, and make it significantly more efficient and scalable.
• Build a performance monitoring framework and identify the main areas for improvement.
• Contribute to the launch of Alan's operations in at least one new country, by setting up local partnerships and adapting our model.
• Participate in the development of the Operations team, particularly in the recruitment and integration of new members.
• Bring the Operations perspective into the product roadmap and company strategy.

🎁 ADVANTAGES

• Type of contract: CDI
• On site, in our offices in Dakar or Abidjan, in close collaboration with a passionate local team.
• All the tools you need to give your best.
• Comprehensive health insurance through Alan for you and your family.
• Learning and training opportunities: a flexible HR policy, budgets for books and conferences.

🎯 IMPORTANT NOTE: WE ARE RECRUITING PEOPLE, NOT ROLES

If you are interested in this opportunity but don't tick all the boxes, we would be delighted to speak with you. Everyone should feel free to apply!

Remember, this is a guide, not an exhaustive list. We will be delighted to receive your application.

🔖 Visit our About Alan https://alan.com/about and Careers https://alan.com/careers pages, as well as our Medium page https://medium.com/alan, our blog https://blog.alan.com/ and our Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm to learn more.

Responsibilities

The job description is simple: define the vision, make the difficult decisions, deliver and own the results.

As an Operations Builder, you will build and develop the operational infrastructure that will allow us to grow from 30,000 to several hundred thousand members in French-speaking West Africa. You will take charge of critical and ambiguous issues, with a direct and visible impact on our members on a daily basis.

EXAMPLES OF SUBJECTS TO TAKE CARE OF

• Build a large-scale claims management engine: automate file analysis, reimbursements and recoveries, develop fraud detection capacity and manage the entire process, from rapprochement with service providers to member satisfaction.
• Industrialize the management of the network of providers: structure the management of more than 1,200 establishments and 400 pharmacies, improve the reliability of payments, monitor quality and develop the network in new territories.
• Deploy operations in new countries: build an operational model from scratch, integrate local regulatory requirements, adapt the product and set up the necessary partnerships.
• Implement operational excellence monitoring: track volumes, efficiency, SLAs and financial performance, identify risks and deploy continuous improvements using AI and automation.
• Build and develop the Operations team: contribute to recruitment, support more junior profiles and define the standards of operational excellence at Alan.

Requirements

⭐️ PROFILE AND SKILLS ⭐️

• 3 to 5 years of experience in a scale-up or demanding entrepreneurial environment.
• Perfect command of French and an advanced level of English.
• Ability to define a vision and translate it into a concrete action plan, integrating business, customer experience, regulatory and financial dimensions.
• Ability to build and optimize processes guaranteeing quality, performance and scalability.
• Taste for creating products and services from scratch, with a user-centric and data-driven approach.
• Comfort in very ambiguous environments, without pre-established operating procedures.
• Practical spirit, rigor and organization, with an ability to go into detail.
• Ability to work with a variety of contacts: local teams, corporate clients, healthcare professionals, regulators and Alan headquarters.

About the Company

Alan https: //alan.com/ is Europe's fastest-growing one-stop health partner, on track to become a global healthcare giant by 2030.

We empower 1m+ members across 35,000+ companies, generating €800m+ in annual recurring revenue and growing +50% last year. Our latest round valued Alan at €5bn, with world-class investors (e.g., Index Ventures, Temasek, Coatue, OTPP, Ribbit).

Our vision: make prevention the new norm of care for all.

Our mission: help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

Our approach: build the vertically integrated payor and provider, uniting full-stack insurance and smart healthcare delivery into one seamless system. We are the ultimate one-stop health partner for people and companies.

Our team of around 700 people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, Canada 🇨🇦. And now, we’re expanding in Armenia 🇦🇲.

🤘 HOW WE DO IT ?

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values https://alan.com/about/company-culture that guide our approach to work, such as:

🎯 What drives us — We're obsessed with helping our members live healthier

Mission is the Boss: long-term thinking, seeking our mission success above all else.

Member & customer-led: obsessively focused on solving members & customers problems and creating the most delightful experiences.