Customer Service Representative (m/f/d)

Customer Service Representative (m/f/d) at SWARCO AG in Recklinghausen, NRW, Germany.

Role Summary

• Independent support and advice for our national and international customers
• Responsible and independent processing of inquiries and orders
• Processing complaints in compliance with the highest service and quality standards
• Continuously follow up on offers and proactively communicate with customers
• Creation of needs-based offers
• Coordination of production orders in coordination with internal and external interfaces
• Active support of logistics and scheduling (materials management, shipping, customs, export, documentation)

Requirements

• You have successfully completed commercial training
• You have already gained professional experience in a comparable position in an industrial environment
• You have a good technical understanding
• You have good spoken and written knowledge of German and English and may be able to demonstrate other European foreign language skills (ideally French)
• You are confident in using common MS Office applications
• You have already gained SAP knowledge
• You have a high level of customer and service orientation, which is complemented by your strong communication skills
• It is characterized by an independent and structured way of working

Benefits

• With us you won't just get a job, you'll become part of a committed, friendly and familiar team
• Our corporate culture is based on flat hierarchies and short decision-making processes
• It is important to us that our employees enjoy coming to work. We offer free drinks and fruit and promote community through various employee events
• We promote employee health in the form of the EGYM Wellpass and bike leasing
• We see our employees as our most valuable resource, which is why we attach great importance to respectful collaboration on an equal footing
• We ensure a comprehensive training phase to familiarize yourself with the specific areas of responsibility
• This is a permanent full-time position (37.5 hours per week)
• Corporate Social Responsibility - Sustainability is something we live by - find out more here

About the Company

Traffic is our world. SWARCO's products and systems make it safer, smoother and more comfortable. 5,500 mobility experts worldwide are working on traffic solutions for tomorrow and the day after.

We are a successful company in the field of road markings and are looking for a dedicated employee for internal sales to strengthen our team. In this position, you will work closely with our customers and find the best solutions for our customers.