Customer advisor (m/f/d) property insurance

Role Summary

You are responsible for examining the diverse concerns of our customers. To do this, you will handle written and telephone customer concerns independently and make full use of your defined competence framework.

Specifically, we know that the processing of applications and contracts is in the best hands with you, as you focus on high-quality, individual solutions for our customers and sales partners.

As part of our merger of operational units: private customers (liability, household contents, legal protection, residential buildings), motor vehicle operations and accident operations, we are happy to have you on board. We will initially focus on one of these areas in order to gradually expand your technical knowledge.

Is a career perspective important to you? Exciting development opportunities await you.

Is collaboration one of your strengths? We give you the opportunity to incorporate these into team projects.

Compatibility of work and private life? Part-time employment is also possible here - let's find a suitable model.

Requirements

• You have professional experience in property insurance - and are enthusiastic about handling the case from head to toe.
• You have successfully completed your training as an insurance and finance clerk (m/f/d) or a comparable training course.
• You are organized and enjoy constantly learning new things.
• “Team player” is not an empty phrase for us: it is particularly important to us that you enjoy working in a team, are committed and enjoy communicating.
• You bring something unique that we wouldn't even think of - apply!

Benefits

• Home office: Flexible working hours in the home office and office. You can find more information about our hybrid working here.
• Working hours: 38-hour week, flexible working hours with flextime and lifetime working time account.
• Vacation: 30 days vacation & additional days off (December 24th and December 31st).
• Remuneration: 14 monthly salaries (including Christmas and holiday bonuses), employee tariffs and discount campaigns.
• Health: Company pension provision & health management with a wide range of offers. In-house fitness studio and cooperation with Wellpass (also for relatives) with a broad network for sports offers online and nationwide as well as healthy and balanced meals in our company restaurant.
• Mobility: job ticket, job bike/bicycle leasing, convenient location with parking spaces and e-charging stations for cars and bicycles.
• Family & work: emergency child care as well as care network & support from R+V social advice.
• Further development: Individual support & flexible further development by the R+V Academy and external providers.
• Culture: We live community. Our motto “What one cannot do, many can” is also reflected in our teams and our daily interactions.
• Home office: Flexible working hours in the home office and office. You can find more information about our hybrid working here.
• Working hours: 38-hour week, flexible working hours with flextime and lifetime working time account.
• Vacation: 30 days vacation & additional days off (December 24th and December 31st).
• Remuneration: 14 monthly salaries (including Christmas and holiday bonuses), employee tariffs and discount campaigns.
• Health: Company pension provision & health management with a wide range of offers. In-house fitness studio and cooperation with Wellpass (also for relatives) with a broad network for sports offers online and nationwide as well as healthy and balanced meals in our company restaurant.
• Mobility: job ticket, job bike/bicycle leasing, convenient location with parking spaces and e-charging stations for cars and bicycles.
• Family & work: emergency child care as well as care network & support from R+V social advice.
• Further development: Individual support & flexible further development by the R+V Academy and external providers.
• Culture: We live community. Our motto “What one cannot do, many can” is also reflected in our teams and our daily interactions.

About the Company

Let's explore new paths together! Because that's exactly what we do at R+V, one of the largest insurers in Germany.

Welcome to the Operations and IT department, in which R+V bundles all customer-related operations units and IT. The aim is to improve processes and technical requirements so that R+V can process customer concerns faster, more efficiently and more digitally. Innovative technologies and our diverse system landscape offer opportunities for professional and personal development.

Our vehicle operations, accident operations and private customers teams together form our “OmniLevel” department. The goal: build up more know-how and thus respond even more flexibly to customer concerns. Become a multiplayer too and apply to us.