WFH Customer Service Representative – Entry Level

Role Summary

• WFH Customer Service Representative – Entry Level
• Globe Life AO | 100% Remote | Customer Service & Benefits | No Experience Required | Training Provided
• Start Your Career From Home — Help Families While Building Your Future

Looking for a fully remote, entry-level career where you can help people, develop valuable professional skills, and create opportunities for long-term income and advancement?

Globe Life AO is seeking motivated, dependable, and people-focused individuals to join our growing virtual team as Work-From-Home Customer Service Representatives / Benefits Specialists .

You'll connect virtually with working families, union members, veterans, and other eligible clients who have requested information about available benefits . Your role is to answer questions, explain coverage options, assist with enrollment, and provide ongoing client service.

No previous insurance experience is required. We provide structured training, mentorship, licensing guidance, and continued professional development.

• ✓ 100% Remote / Work From Home
• ✓ Entry Level — No Insurance Experience Required
• ✓ Qualified Client Opportunities Provided
• ✓ No Traditional Cold Calling
• ✓ Weekly Commission-Based Pay + Bonuses
• ✓ Flexible Scheduling
• ✓ Training & One-on-One Mentorship
• ✓ Renewal & Residual Income Opportunities
• ✓ Leadership & Career Advancement

This allows you to focus on

Understanding Needs → Explaining Benefits → Recommending Solutions → Enrollment → Long-Term Client Service

There is no requirement to purchase leads.

💰 Weekly Performance-Based Compensation

This opportunity combines customer service, relationship building, benefits education, and consultative insurance sales .

Compensation is commission-based rather than a guaranteed hourly wage or salary .

Earning opportunities may include

• Weekly commission payments
• Performance bonuses
• Uncapped personal production potential
• Renewal income
• Long-term residual income opportunities
• Leadership compensation as you advance
• Additional performance incentives

Individual earnings vary based on activity, production, performance, and results.

🏠 100% Work From Home

Your client appointments, training, coaching, mentorship, and team meetings are conducted virtually.

Training and professional development may include

• Virtual onboarding
• State insurance licensing guidance
• Product and benefits education
• Customer service development
• Client communication training
• Consultative sales training
• Enrollment systems and procedures
• Virtual presentation skills
• One-on-one mentorship
• Weekly coaching and workshops
• Leadership development
• Ongoing professional education

You'll have the opportunity to develop valuable transferable skills in customer service, communication, relationship management, sales, organization, problem-solving, and leadership .

❤️ Benefits & Professional Support

Strong performance may also qualify representatives for

• Company-sponsored incentive travel
• Leadership conferences and conventions
• Performance bonuses
• Achievement awards
• Team recognition
• Professional-development events
• Additional performance-based incentives
• 📈 Grow Beyond an Entry-Level Position

We're looking for individuals who want the opportunity to build a career—not simply find another temporary work-from-home job.

Representatives who demonstrate strong performance, consistency, professionalism, and leadership potential may pursue opportunities such as:

Customer Service Representative → Benefits Specialist → Trainer/Mentor → Team Leadership → Management

Advancement is based on performance, professional development, and demonstrated leadership ability—not simply seniority.

Who We're Looking For

Ready to Start Your Work-From-Home Career?

If you're looking for an entry-level remote customer service career where you can help families, receive comprehensive training, develop valuable skills, and create opportunities for long-term income and professional growth, we'd like to hear from you.

Apply today with your updated resume to be considered for our WFH Customer Service Representative / Remote Benefits Specialist opportunity with Globe Life AO.

Work From Home. Help Families. Develop Your Skills. Grow Your Income. Build Your Future. 🚀

Responsibilities

• 🤝 Help & Support Clients
• Meet with clients through scheduled Zoom and phone appointments
• Connect with individuals and families who have requested benefit information
• Listen to client needs and answer questions professionally
• Provide a positive, personalized client experience
• Build trusted relationships through consistent communication and follow-up
• Provide continued service to existing policyholders
• 📋 Explain Benefits & Coverage Options
• Educate clients about available life, accident, and supplemental health insurance options
• Explain coverage and policy information clearly
• Ask questions to understand each family's individual needs
• Recommend appropriate benefit solutions based on those needs
• Help clients make informed decisions regarding available protection
• Guide eligible clients through applications and enrollment
• ❤️ Provide Ongoing Customer Service

Your relationship with clients doesn't end after enrollment.

You'll also help with

• Policy reviews
• Beneficiary updates
• Coverage questions
• Client follow-up
• Policy-related service needs
• Maintaining accurate digital records and documentation
• Scheduling appointments and follow-ups
• Following applicable company procedures and state insurance requirements
• 📞 Qualified Client Opportunities — No Traditional Cold Calling

Instead of spending your day searching for strangers to contact, you'll work with individuals who have requested information regarding available benefits .

That means

• No daily commute
• Virtual Zoom appointments
• Online training and development
• Digital enrollment systems
• Remote team collaboration
• Greater flexibility in managing your workday

You'll need a reliable computer, high-speed internet, webcam, microphone, and a professional space where you can meet with clients virtually.

⏰ Flexible Scheduling

• Build a schedule that supports your personal responsibilities while maintaining the consistency necessary to serve clients and achieve your professional goals.
• Because this is a performance-based opportunity, successful representatives tend to be organized, disciplined, dependable, and accountable with their time .
• 🎓 No Experience? We'll Train You.
• You don't need an insurance background to begin.

Requirements

You may be a strong fit if you're

• Friendly and comfortable communicating with people
• A strong listener who enjoys helping others
• Customer-focused and service-oriented
• Positive, professional, and dependable
• Self-motivated and accountable
• Organized with effective time-management skills
• Comfortable learning new technology
• Able to work independently from home
• Comfortable collaborating with a virtual team
• Goal-oriented and motivated by results
• Coachable and receptive to feedback
• Interested in developing professionally and financially
• Experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, or sales can be helpful—but is not required .
• We value work ethic, communication skills, professionalism, coachability, and willingness to learn.
• Minimum Requirements

Applicants must

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable communicating through Zoom and phone
• Be willing to complete required training
• Be willing and able to obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities

Licensing guidance and support are provided.

• 💻 100% Virtual Interview Process
• Qualified applicants will first receive a brief career overview explaining the:
• Position • Compensation Structure • Licensing Requirements • Training Program • Client Process • Career Advancement Opportunities

Candidates interested in moving forward will then have the opportunity to participate in a live virtual Zoom interview with our hiring team.

Benefits

Qualifying representatives may have access to

• Medical insurance reimbursement opportunities
• Company-supported life insurance
• Accidental Death Benefit coverage
• Renewal and residual income opportunities
• Professional coaching and mentorship
• Leadership-development programs
• Union representation where applicable
• Virtual business technology and resources
• Eligibility and qualification requirements may apply.
• ✈️ Performance Rewards & Recognition

About the Company

Our culture is built around

We invest in motivated professionals who want to develop their skills and build a long-term career.

Why Join AO?

🏡 100% Remote Work

Build your career from home while remaining connected through a modern virtual work environment.

Representatives have access to company-provided client opportunities , including individuals seeking information regarding available benefits.

Exceptional client service

Integrity and professionalism

Long-term relationships

Mentorship and coaching

Personal accountability

Continuous professional development

Performance-based advancement

Leadership growth

Work remotely within the United States

No daily commute

Flexible scheduling

Virtual client appointments

Modern digital business tools

Collaborative remote team environment

📞 Qualified Client Opportunities