Technical Implementation Manager (m/f/d)

Role Summary

TL;DR - We develop AI-powered healthcare professionals for tomorrow. Our AI receptionist Luna is already automating patient communication in medical practices. As the market leader in orthodontics and with a large round of financing behind us, we are now scaling into other medical areas - and you ensure that every new practice gets off to a successful start right from the start. As a Technical Implementation Manager, you are responsible for the technical integration of Luna into our customers' telephone infrastructure and practice system, thereby laying the foundation for successful use.

Responsibilities

In one sentence: You will technically integrate Luna into the infrastructure of every new medical practice and ensure that our AI receptionist works smoothly from day one.

• You analyze the existing telephone infrastructure and the practice management system of each practice and plan the technical integration of Luna
• You set up telephone forwarding, SIP connections and connections to common practice systems (e.g. ivoris and charly by solutio).
• You accompany practices through the entire technical onboarding process - from the initial analysis to successful activation and beyond
• You coordinate several parallel projects and prioritize efficiently according to urgency and complexity
• You are the first technical contact for practice teams and communicate clearly and in a solution-oriented manner, even with non-technical contacts
• You document integration steps, practical configurations and technical features in a structured manner in our system
• You work closely with our forward deployed engineers and escalate specific requirements in a targeted manner
• You identify recurring integration hurdles and actively make suggestions for improvements to our onboarding processes

Requirements

• Completed training or studies in the field of computer science, IT system integration or a comparable technical qualification
• Knowledge of basic telephony concepts (SIP trunks, CLIP no screening, call number forwarding) and common telephone systems (e.g. AGFEO, FritzBox, Auerswald)
• Confident use of the command line and experience working on Windows servers (e.g. log analysis, configuration changes)
• Tinkerer mentality: You love solving technical challenges, finding pragmatic solutions and not giving up until everything runs smoothly
• Very good organizational skills: You juggle several parallel onboardings at the same time and always keep track of things
• Clear, patient and empathetic communication: You explain technical issues in an understandable way, even to non-technical customers
• Perseverance and a solution-oriented attitude, even when integrations become complex or setbacks arise
• German at native language level

Benefits

• Competitive salary and participation in our VSOP program
• Working with a strong, motivated team and many opportunities for growth
• Urban Sports Club
• Germany ticket job ticket
• Lunch allowance via Lunchit and daily dinners together at company expense
• Regular team events and offsites

About the Company

WHY PRAXIPAL?

The shortage of skilled workers is the biggest challenge for our healthcare system. Tens of thousands of positions remain unfilled every year and demographic change ensures that this development will continue to worsen. Medical practices rely on our AI receptionist Luna to relieve their staff and keep care accessible to everyone. We're growing at a record pace and recently closed a $6.7 million seed funding round with HV Capital - and we're just getting started.