Product Operations Manager, Affiliate & Creator - TikTok Local Services

Product Operations Manager, Affiliate & Creator - TikTok Local Services at TikTok in Singapore.

Role Summary

• Lead the end-to-end Go-To-Market (GTM) strategy and execution for new TikTok Local Services Affiliate product features. Drive market awareness and feature adoption, and collaborate closely with R&D teams to continuously iterate and optimize the product.
• Act as the critical bridge between business stakeholders and product teams. Deeply understand and synthesize requirements from creators, MCN agencies, and merchants, ensuring product roadmaps align seamlessly with business goals.
• Monitor industry trends and competitive landscapes. Regularly produce market analysis and actionable insights to support strategic product planning and business decisions.
• Develop, document, and standardize operational methodologies, best practices, and benchmark case studies to empower internal and external stakeholders and improve collaboration efficiency.
• Manage complex, cross-functional projects involving creators, Business Development (BD), and Product teams, ensuring the high-quality delivery of key objectives.

Responsibilities

Team Introduction

• With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.
• In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.
• At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.

Requirements

• Bachelor's degree or equivalent practical experience.
• 2+ years of experience in product operations, platform matchmaking, or a related field within the internet industry.
• Excellent communication, cross-functional coordination, and project management skills.
• A highly self-driven professional with a strong sense of responsibility, empathy, and the ability to thrive in a fast-paced environment.

Preferred Qualifications

• Direct experience in creator-merchant matchmaking platforms or affiliate product operations.
• Exceptional business logic and market acumen, with a proven track record in operating transaction-driven (e-commerce/O2O) products.
• Experience working in a cross-cultural and highly matrixed global organization.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.