Product Operations Manager, Merchant & Supply Side - TikTok Local Services

Product Operations Manager, Merchant & Supply Side - TikTok Local Services at TikTok in Singapore.

Role Summary

• Drive product operations for the merchandise and supply side of TikTok Local Services. Take ownership of core modules (e.g. product listing, category/attribute frameworks, AI-driven efficiency tools) and be accountable for overall supply scale, merchandise competitiveness, and order volume.
• Exhibit exceptional Project Management and Stakeholder Management skills. Act as the central hub to align cross-functional teams-including R&D, Industry Operations, and Traffic Strategy-managing the full lifecycle of complex projects to ensure the successful delivery of localized, intelligent merchant tools.
• Establish merchandise tiering standards and build a systematic knowledge graph framework. Partner closely with search and recommendation teams to translate user insights into optimized supply-demand matching, boosting the conversion efficiency of high-quality supply.
• Develop and execute high-impact Go-To-Market (GTM) strategies for new product features and operational initiatives. Drive large-scale adoption of operational tools among the merchant base through effective enablement, ultimately fueling offline redemptions and GMV growth.
• Build robust data monitoring and performance evaluation systems. Establish a closed-loop Voice of Customer (VOC) mechanism to swiftly detect anomalies, conduct deep-dive analyses to draft high-quality MRDs, and forcefully drive continuous product iteration.

Responsibilities

Team Introduction

• With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.
• In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.
• At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.

Requirements

• Bachelor's degree or above.
• 5+ years of experience in product operations, product management, or strategy roles, specifically focusing on the merchant (B2B), merchandise, or supply ecosystem within the tech/internet industry.
• Professional proficiency in English, capable of navigating and influencing within a fast-paced, highly matrixed global environment.
• Proven track record in Project Management and Stakeholder Management. Exceptional ability to orchestrate resources, manage expectations, and lead cross-functional teams from ideation through successful rollout.

Preferred Qualifications

• Direct domain expertise in Local Services (O2O), e-commerce, or instant retail platforms. Familiarity with merchant business models and core merchandise workflows (e.g., product listing, inventory management).
• Advanced logical thinking and analytical skills. Capable of discovering root causes from complex macro data and user feedback to design effective business processes and craft comprehensive MRDs.
• Highly adaptable, resilient, and results-oriented. Able to navigate ambiguity and solve complex problems with strong empathy for merchants from diverse cultural backgrounds.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.