POI Operations Manager - TikTok Local Services

POI Operations Manager - TikTok Local Services at TikTok in Singapore.

Responsibilities

Team Introduction

• With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.
• In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.
• At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.

1. Responsible for enriching travelling information about overseas Points of Interest (POI), including tourist highlights, guide maps, sub-attractions, etc. Taking responsibility for the richness of POI information.
2. Define data standards, establish a quality assessment system, and create regular monitoring mechanisms to measure the current status of data metrics.
3. Develop data production strategies, collaborate with annotation and algorithm teams, introduce more sources, and optimize algorithms to continuously improve data coverage and quality, and reduce labor costs.
4. Cooperate with user product managers to enrich C-end content (such as tags/travel guides) ,and enhance users' penetration of visits on merchant details pages. Focus on downstream data usage scenarios, actively collect, analyze, and respond to business requirements. Take responsibility for downstream usage metrics of the data.

Requirements

• Bachelor's degree or above, with 3+ years of experience in product operations, strategy, operations management or related roles at internet companies.
• Demonstrated experience leading product operation projects, optimizing business processes and driving core business indicators through data analysis and project execution.
• Strong ownership, learning agility and execution ability; able to quickly adapt to business changes and independently deliver projects in a fast-paced environment.
• Excellent cross-team communication and collaboration skills; able to align stakeholders such as product, algorithm and business teams to promote project implementation.
• Strong data sensitivity and structured thinking; able to use data to locate problems, track effects and support operational decisions.

Preferred Qualifications

• Experience in the travel industry, LBS, local services or e-commerce platforms is a strong plus.
• Experience collaborating with algorithm teams to promote operational strategy landing or product optimization is preferred.
• Familiar with data analysis methods, able to use data tools to complete indicator monitoring, effect analysis and scheme iteration.
• Good resilience and adaptability, able to maintain efficient work rhythm and deliver high-quality output in a dynamic and demanding work environment.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.