Entry Level Customer Service Rep WFH

Role Summary

• Representative
• Company: AO (American Income Division)
• Work Arrangement: 100% Remote (U.S. Residents Only)
• Join Our Team at AO Globe Life
• Where Excellence Meets Opportunity

Are you looking for a career where you can make a meaningful difference while enjoying the flexibility of working from home?

At AO Globe Life , we proudly serve working families, veterans, labor union members, credit union members, and association members by helping them protect what matters most through supplemental life, accident, and health benefits.

We're seeking motivated, service-oriented professionals to join our growing remote team as Insurance Representatives . If you enjoy building relationships, helping others, and working in a supportive environment, this opportunity offers professional growth, mentorship, and long-term career potential.

No prior insurance experience is required. Comprehensive training and ongoing mentorship are provided.

About AO

For more than 70 years , AO has helped protect working families by providing supplemental life, accident, and health insurance solutions. As part of the Globe Life family of companies, we are committed to delivering exceptional service while investing in our people through continuous training, leadership development, and performance-based career advancement.

As an Insurance Representative , you'll work directly with clients through virtual Zoom and phone appointments, helping them understand available benefits and select coverage that best meets their needs.

You'll build lasting client relationships while delivering outstanding service in a fully remote environment.

Ready to Build Your Future?

If you're ready to join a company that values integrity, service, and professional growth, we'd love to hear from you.

Apply today and begin building a rewarding remote career with AO Globe Life.

Protect Families. Build Relationships. Grow Your Career. 🚀

Responsibilities

• Client Support & Education
• Meet with clients virtually through Zoom and phone consultations
• Present insurance and benefit solutions tailored to each client's needs
• Explain policy features, coverage options, and available benefits
• Guide clients through the application and enrollment process
• Assist with policy reviews, updates, and ongoing service requests
• Relationship Management
• Build long-term client relationships based on trust and exceptional service
• Respond promptly to client questions and concerns
• Maintain accurate documentation and follow-up communication
• Uphold company policies and industry compliance standards
• Professional Development
• Participate in ongoing virtual training and mentorship
• Develop communication, leadership, and client service skills
• Collaborate with a supportive remote team
• Continue growing through coaching and leadership development opportunities

Requirements

Successful candidates typically demonstrate

• Strong communication and interpersonal skills
• Self-motivation and excellent organizational abilities
• Professionalism, integrity, and reliability
• Ability to build meaningful client relationships
• Basic computer proficiency, including Google Workspace or similar applications
• Ability to manage multiple priorities in a remote environment
• Positive attitude and willingness to learn
• Helpful Experience
• Experience in any of the following areas is beneficial but not required:
• Customer Service
• Sales
• Client Relations
• Financial Services
• Insurance
• Healthcare
• Retail
• Hospitality
• Business Development

We value coachability, professionalism, and a commitment to helping others. Comprehensive training is provided.

• Minimum Requirements
• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• Must be physically located within the United States
• Computer or laptop
• Reliable high-speed internet connection
• Webcam and microphone capability
• Quiet, professional workspace

Benefits

• 🌎 100% Remote Work
• Work from anywhere within the United States
• Flexible work-from-home environment
• No commuting
• Modern virtual technology and support
• 💰 Performance-Based Compensation
• Weekly performance-based compensation
• Performance bonuses
• Residual income opportunities through policy renewals
• Leadership advancement opportunities

Compensation is performance-based and varies depending on individual production and results.

• 📚 Professional Development
• Comprehensive onboarding and training
• One-on-one mentorship
• Leadership development programs
• Promotion from within
• Ongoing coaching and support
• Medical reimbursement program for qualifying representatives
• Company-supported life insurance
• Union-supported work environment
• Leadership conferences and professional development events
• Incentive travel opportunities for qualifying team members

About the Company

Our culture is built around

We invest in motivated professionals who want to develop their skills and build a long-term career.

Why Join AO?

🏡 100% Remote Work

Build your career from home while remaining connected through a modern virtual work environment.

Representatives have access to company-provided client opportunities , including individuals seeking information regarding available benefits.

Exceptional client service

Integrity and professionalism

Long-term relationships

Mentorship and coaching

Personal accountability

Continuous professional development

Performance-based advancement

Leadership growth

Work remotely within the United States

No daily commute

Flexible scheduling

Virtual client appointments

Modern digital business tools

Collaborative remote team environment

📞 Qualified Client Opportunities

Additional Information

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom for convenience and accessibility.